- NANA Regional Corporation (Herndon, VA)
- We are seeking an IT Support Specialist I (Help Desk Technician) at our corporate office in Herndon, VA. This is an entry level position. The position will provide ... II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. +...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to log, ... Documented customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system + Ability to… more
- St. George Tanaq Corporation (Richmond, VA)
- …is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. ... The Senior Software Developer will lead design and delivery of enterprise software for HUD ADPS, providing technical leadership across architecture, development,… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) + ... Job Responsibilities Trace Systems is looking to our growing Enterprise Services Group. As the IT Analyst Lead, you...(CISCO series 2800, 2900, 6500 and 7600); McAfee Firewall Enterprise ; Cisco Secure Access Control System Appliance Model #… more
- General Dynamics Information Technology (Ashburn, VA)
- …particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk . - Responsible for managing and setting ... GDIT as a Network Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL… more
- AIG (Reston, VA)
- …response and remediation + Support incident management teams by resolving complex service desk and incident tickets and providing critical investigative insights ... CrowdStrike Falcon Endpoint Security Engineer will be part of AIG's Enterprise Information Security Organization, responsible for Engineering and Operational support… more
- Sprinklr (VA)
- …frequent interruptions + Solicit and respond to internal user questions and feedback in a Service Desk + Assist in T&E KPI and spending reports and system ... partner with cross-functional business partners to provide A+ customer service and support to the business as well as...founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ability to ... team-oriented environment. + Experience with remote desktop support tools and enterprise ticketing systems (eg, ServiceNow, Remedy, Jira Service Management).… more