- Leidos (Virginia Beach, VA)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented...with HP Service Manager, Remedy, or similar Service /Help Desk ticket management software. *Basic network… more
- KeenLogic (Alexandria, VA)
- …to be escalated. Communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all times in ... Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and...in order to enter customer-reported problems and requests for service into a call support database as part of… more
- TekSynap (Chantilly, VA)
- …ServiceNow functionalities. + Provide input into the strategy for developing and resourcing a Service Desk (virtual federated or physical) to act as a central ... level and provide a consistent and quality customer experience across enterprise service areas. **REQUIRED QUALIFICATIONS** + Currentlypossessan activeTopSecret… more
- TekSynap (Chantilly, VA)
- …servers, web server, data delivery, authentication servers,networkand storage from all enterprise service providers 24/7/365. Ensuring that monitoring engines ... for situational awareness, responding to escalated incidents and outages (eg, from the service desk ), taking corrective actions to resolve the issue, escalating… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... management + Perform Azure and M365 support tasks for the enterprise , including security compliance, and supporting technologies (Defender). + Ensures all… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... efficient desktop and infrastructure support and services to the enterprise . Review and provide recommendations for processes continuous improvement....in service desk support and operations. + One… more
- Serco (Norfolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... event management. You will be representing the NOSC in all Joint Training Enterprise Network (JTEN) related functions and operations. As member of the Joint Staff… more
- TekSynap (Richmond, VA)
- …Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard, ... and provide timely resolutions. + Seamlessly shift between routine service support and special project workstreams. + Follow technical...+ GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained… more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure +… more
- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** ... **Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless...with Microsoft 365, Azure, Entra ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/help… more