- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …for incoming calls and directing incoming calls to appropriate staff members. + Provide Help Desk resolution of customer service issues to insure complete ... and handle escalated member concerns while delivering optimal customer service . Assist with training of current and new employees....client satisfaction. + Provide Help Desk resolution of Pharmacy Network problems… more
- NASCO (Albany, NY)
- …working in a customer service environment + Working experience using Help Desk ticket tools (eESM, ManageNow, ISM) or comparable **Working Conditions:** ... SME or vendor. Resolution will meet or exceed SLAs ( Service Level Agreements) to obtain or exceed KPI (Key...is completed, and uses the NCSC Nshare Repository to help identify any additional research information. + Follows up… more
- TD Bank (New York, NY)
- …office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions ... contact. The Fixed Operations team strives to create efficiency, improve client service levels and reduce operational risk. If you are industrious, collaborative,… more
- International Rescue Committee (New York, NY)
- …ensure timely resolution in collaboration with other IT teams. + Ensure all service desk requests and incidents are accurately logged, categorized, prioritized, ... long-term fixes. + Maintain a strong presence on the service desk to monitor live support activity...0365 Fundamentals (desirable). + CompTIA A+ (desirable). + HDI ( Help Desk Institute) Certifications (desirable). Experience: +… more
- New York State Civil Service (New York, NY)
- …college or university and five (5) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and ... related technical experience in a help desk or technical environment.POSITION TITLE: NETWORK SYSTEM ENGINEER II JG: 25QUALIFICATIONS: Bachelor's degree from an… more
- Loretto Management Corporation (Syracuse, NY)
- …and professional intern to join our Talent Acquisition team as a Customer Service Intern. This hands-on internship offers an opportunity to gain valuable experience ... will serve as a first point of contact at our Talent Center front desk , assisting new hires and current employees with onboarding paperwork and general HR-related… more
- Reliant Community Credit Union (Sodus, NY)
- …and professional delivery of technical support to staff. + Develops regular reports on help desk metrics, ensures that service levels are met, identifies ... workplaces eight years in a row, seeks anITHelpdesk Supervisorto join our team. The IT Help Desk Supervisor is responsible for overseeing the help desk… more
- City of New York (New York, NY)
- …SKILLS: - Excellent Customer Service experience. - Excellent understanding of Help Desk environment including operations, processes, etc. - Minimum of 3 ... adheres to all relevant security and compliance standards, responding to service tickets, and assisting in troubleshooting hardware issues. DUTIES WILL INCLUDE… more
- City of New York (New York, NY)
- …Preferred Skills: Excellent Customer Service experience. Excellent understanding of Help Desk environment including operations, processes, etc. Minimum of 3 ... data center services for applications and hosting databases, a customer service -oriented and secure computing environment, and delivery of information technology… more
- TEKsystems (Rochester, NY)
- …+ Technical support and customer service + Hardware maintenance + Active Directory + Help desk operations Pay and Benefits The pay range for this position is ... to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of… more