- V2X (Springfield, VA)
- …+ Experience + Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing ... responsibility, and professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will be based in… more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... equipment and users). **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications** : Must have active/Current CompTIA… more
- General Dynamics Information Technology (Arlington, VA)
- …in the management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk … more
- TekSynap (Chantilly, VA)
- …capabilities through an actionable service catalog and support for other IT service management functions. The Help Desk Support Techwill: + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide...Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Functional/Business Analyst - Help Desk ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ... A reasonable estimate of the current range is $54,400- $120,000.00 **Skills:** + Help Desk /IT Services + Knowledge Management + Communications Management **What… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid ... onsite and 1 day remote. The **Desktop Support Services Help Desk Lead** oversees the help...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... **Req ID:** 36590 **Summary** ** Help Desk Manager** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving… more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... Help Desk Technician Summary Title: Help...Help Desk Technician Summary Title: Help ...support for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position ... at Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more