- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Center Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. ... the team while overseeing the daily operation of the Help Desk . Responsible for personnel management, including...work well under pressure. + Must be knowledgeable about service desk systems and IT tools. +… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/6970/ service - desk -functional-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the… more
- Parsons Corporation (Centreville, VA)
- …redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join our team! ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...knowledge on products, platforms, and industry trends to enhance service request support + Act as a key contributor… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …technical support for escalated incidents and service requests from Tier 1 Help Desk . + . Diagnose and resolve complex hardware, software, and network ... Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- TekSynap (Dahlgren, VA)
- …complex IT service requests and incidents using enterprise help desk tools. The incumbent ensurestimelyandaccurateproblem resolution, system accessibility, ... & Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer Technical Support Specialist (… more
- EPS Corporation (Dahlgren, VA)
- …EPS Corporation is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer service in support ... Customer Technical Support Specialist ( Help Desk ) - (756) Share this...service requests, and problem resolutions accurately within the help desk system. + Escalate complex issues… more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Technical Support Services **Skills:** Executive Support, Help Desk Support,IT End User Support,IT Service Desk **Certifications:** ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's next for… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- Spectrum Comm Inc (Falls Church, VA)
- …accordance with established service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service tickets ... Position Overview The Senior Help Desk Technician serves as the...desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and… more