- Marriott (Dulles, VA)
- …all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, ... forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. ... + Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- Parsons Corporation (Centreville, VA)
- …what you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In ... is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible...knowledge on products, platforms, and industry trends to enhance service request support + Act as A key contributor… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …and ensure adherence to customer service expectations. + Assigns LMS and Help Desk team members to ensure adequate coverage and support at all ... Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned...System (LMS), the Adobe Connect training platform, and associated help desk services that support a user… more
- ManTech (Mclean, VA)
- …Mission Administrator (DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. ... following ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- NTT DATA North America (Alexandria, VA)
- …10 years of experience working with government employees to define performance measures for a help desk / service desk + Minimum 10 years of experience ... providing exceptional customer service in a federal environment + Minimum 3 years...invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into… more
- Xerox (Richmond, VA)
- …of contact for all equipment, support and service . + Order supplies through the Xerox Help Desk + Place service call for Xerox Devices when needed. + ... your designated area + Daily check in email to Help Desk + Xerox Onsite to keep...do ASAP) **Skills and Qualifications:** + Provide excellent customer service , anticipating the needs of the customer to align… more
- TekSynap (Arlington, VA)
- …Standard Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first… more
- V2X (Reston, VA)
- …+ Experience utilizing Microsoft Office products (Required) + Familiarity with the National Help Desk Service Manager (NHDSM) Tool (Desired) + Strong ... organization skills + Ability to work effectively in a team environment + Excellent communication and inter-personal skills + Monthly Travel to GA and/or CA required. + What We Bring + At V2X we strive to be market competitive in our total reward offerings. +… more
- NANA Regional Corporation (Arlington, VA)
- …software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly from ... Suvi is hiring a Field Service Technician to provide training and on-site support,...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more