- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... providing technical training and support to Help Desk agents related to computer systems,...phone skills and a professional demeanor. + Previous customer service experience strongly desired. + Good problem-solving skills with… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …* Provide solutions to known issues * Support daily operations for the Help Desk * Enable user training and self- service . Example KAs include, but are not ... manner. . Working with federal and contractor operational and technical staff from all Help Desk tiers to identify solutions that minimize the need to call… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version...Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and… more
- Conduent (VA)
- …policies, and technology. + Support team operations during peak times or absences to help maintain seamless service . **What We're Looking For:** + A dependable ... a culture where individuality is noticed and valued every day. **Remote Customer Service Representative** $14.00 HR **_We are currently NOT hiring in the following… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... lead your team to provide high quality network and help desk support to our current and...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- Serco (Virginia Beach, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... mission systems to troubleshoot, repair, test, and return to service . + Conduct all tenets of In- Service ...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- US Courts (Alexandria, VA)
- …and the US Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in ... and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer...be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track… more
- NTT DATA North America (Alexandria, VA)
- …+ Log, track, and follow up on tickets to ensure timely resolution. + Assist with help desk calls, emails, and support requests as needed. + Act as a liaison ... escalation to the agency Tier 3 team. + Provide help desk support for office automation, telecommunications,...applications. + Minimum 4 years of experience of customer service experience. + Minimum 4 years of experience of… more