- Insight Global (New York, NY)
- Job Description Insight Global is seeking a Helpdesk Analyst to join a prestigious international law firm client. This individual will be a member of the firm's IT ... * Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- TEKsystems (Wappingers Falls, NY)
- …in all interactions What You Bring + Some professional IT support experience (help desk , desktop support, or similar) + OR + IT certification (CompTIA A+, Google IT ... plus hands-on internship or project experience + Strong communication, problem-solving, and customer service skills + Ability to work on-site 5 days a week + A… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- City of New York (New York, NY)
- …Director of Service Delivery with leadership experience in application support, service desk and project management essentials. Reporting directly to the ... If you do not meet the previously mentioned civil service criteria, you will not be considered for an...services by developing and maintaining comprehensive operating procedures across Helpdesk and Application units. This role is responsible for… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails... tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and… more
- BlackRock (New York, NY)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, and ... funds, iShares exchange traded‑ funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager** will lead the Global Service … more
- City of New York (New York, NY)
- …and testing; - Perform User Acceptance Testing on CityTime reports; - CityTime Helpdesk website server maintenance; - CityTime Helpdesk website modification; - ... hoc report; - Maintain Config viewer on the CityTime Helpdesk website and; - Maintain Labor Allocation (LA) tool...required. - Must currently be permanent in the civil service title of Computer Specialist (or comparable title). Additional… more
- City of New York (New York, NY)
- …and engineering of the infrastructure, telecommunication, voice, network, client helpdesk , cyber security, data management, data analytics and Information Technology ... Application Databases agencywide in conjunction with OTI's technology requirements and service level agreements. - Advocate and oversee cloud-based solutions and… more
- 32BJ Benefit Funds (New York, NY)
- …and responds to alerts for hardware and software issues. + Provide excellent customer service , answer Help Desk phone in courteous and professional manner. + ... support to end users including questions, problem resolution, and service requests related to all supported hardware and software....and in-person. + Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system.… more
- Mount Sinai Health System (New York, NY)
- …in Information Technology or related area and five years of experience in a helpdesk , desk side, application, or systems support role. **OR** 1. A four-year ... senior level technician who provides an escalated level of service . This includes the support and consultation to business...Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor. + Ability… more