- Xerox (Albany, NY)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... Enterprise Helpdesk Analyst (2nd shift) **General Information** Press space...in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise… more
- Insight Global (New York, NY)
- Job Description Insight Global is seeking a Helpdesk Analyst to join a prestigious international law firm client. This individual will be a member of the firm's IT ... * Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Humana (Albany, NY)
- …with policy, meeting service level requirements and providing excellent customer service . The Help Desk Support Technician 2: + Identifies, researches, and ... community and help us put health first** The Help Desk Support Technician 2 provides support to end users...access and hardware issues. Utilize technical experience and customer service skill to assist end users to resolve incidents… more
- City of New York (New York, NY)
- …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
- City of New York (New York, NY)
- …Director of Service Delivery with leadership experience in application support, service desk and project management essentials. Reporting directly to the ... If you do not meet the previously mentioned civil service criteria, you will not be considered for an...services by developing and maintaining comprehensive operating procedures across Helpdesk and Application units. This role is responsible for… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails... tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and… more
- US Bank (New York, NY)
- …what you excel at-all from Day One. **Job Description** The Technical Helpdesk Representative role supports US Bank clients with their commercial credit card ... client experience with our online commercial card management platforms. Technical Helpdesk Representatives regularly address client issues by listening to clients,… more
- BlackRock (New York, NY)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, and ... funds, iShares exchange traded‑ funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager** will lead the Global Service … more
- City of New York (New York, NY)
- …and testing; - Perform User Acceptance Testing on CityTime reports; - CityTime Helpdesk website server maintenance; - CityTime Helpdesk website modification; - ... hoc report; - Maintain Config viewer on the CityTime Helpdesk website and; - Maintain Labor Allocation (LA) tool...required. - Must currently be permanent in the civil service title of Computer Specialist (or comparable title). Additional… more
- 32BJ Benefit Funds (New York, NY)
- …and responds to alerts for hardware and software issues. + Provide excellent customer service , answer Help Desk phone in courteous and professional manner. + ... support to end users including questions, problem resolution, and service requests related to all supported hardware and software....and in-person. + Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system.… more