- Owens & Minor (White Plains, NY)
- …available on first working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement The anticipated salary range ... fostering a business-oriented culture and mindset driven by continual service improvement techniques. + **Provide Technical Support:** Answer and resolve… more
- City of New York (New York, NY)
- … service desk tools (ie Service Now, Remedy Service Desk , ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of ... is a key figure to ensure that the Production Control and IT Service Desk runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on… more
- Alfred University (Alfred, NY)
- …for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software use. Keep abreast ... progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software...related issues. + Provides advanced Windows Support to the Helpdesk . Involves training Helpdesk staff in new… more
- Lumen (Albany, NY)
- …trouble to ensure timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across IP, VPN, and MPLS ... and program offices informed of risks and impact assessments. With strong customer service skills and the ability to work independently in a 24x7 call center… more
- City of New York (New York, NY)
- …& Immigrant Services. They will work with the unit's contracted nonprofit service providers and program managers in the following ways: Responsibilities include but ... funded by DYCD. - Assist unit staff with conducting Desk Review, Mid-Year, and Closeout EMTs - Assist unit...for accuracy. - Assist with referrals to DYCD's Budget Helpdesk . Direct providers to the Helpdesk e-mail.… more
- Mount Sinai Health System (New York, NY)
- …degree in Information Technology or related area and five years of experience in a helpdesk , desk side, application, or systems support role. OR 2. A four-year ... senior level technician who provides an escalated level of service . This includes the support and consultation to business...Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor. Ability to… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... , to perform the below task: Monitor and Manage Service Now Help Desk tickets and E-mails... tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and… more
- Capgemini (NY)
- …Automation and AI technologies. The ideal candidate will bring a strong understanding of Service Desk , End User Computing & End user Experience , Client facing ... model ( on/near and offshore). **Key Responsibilities:** Coordinate staffing and service delivery across assigned locations Maintain appropriate levels of coverage… more
- New York State Civil Service (Albany, NY)
- …to resolve unique Level 2, 3 and 4 enterprise issues in helpdesk -based environment.* Resolve help desk tickets by diagnosing, troubleshooting, referring ... some positions may be required to provide this critical service at any time.Under the direction of an Information...to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade… more
- City of New York (New York, NY)
- Job Description APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE, Work Location: 375 Pearl Street New York, NY The Department ... provides safe, healthy, and appropriate facilities for HRA's various social service programs. Its many functions include facilities planning and coordination, design… more