- Mohawk Valley Health System (Utica, NY)
- Help Desk Support II Department: MVHS IT Job Summary The Help Desk Support Technician II performs both Helpdesk and IT Operations functions as needed in a ... of 2 years' experience in a Desktop Support or Helpdesk environment + Knowledge of computer technology and equipment,...clients at all levels. + Must possess good customer service skills and be able to provide education and… more
- City of New York (New York, NY)
- …Other duties and responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+ Certification and basic ... provide onsite support. - Ensure high levels of customer service quality and availability by working closely with Tier...Helpdesk and WASP MobileAsset Management or similar help desk and asset management tools. - Strong written and… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails... tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and… more
- SMBC (New York, NY)
- …Desktop Team are responsible for providing high-end quality IT Support and customer service to internal colleagues. The successful candidate will join a team based ... all levels across the company. **Tasks** + Monitors open Service Now ticket queues to ensure that all calls...the hardware and software inventories as appropriate. + Supplement Helpdesk Support as required. + Support BCP Activity including… more
- City of New York (New York, NY)
- … service desk tools (ie Service Now, Remedy Service Desk , ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience in ... moderate end-user support for IT related issues. - Provide initial triage of service requests and determine if additional IT resources should be engaged to fulfill… more
- College of Mount Saint Vincent (Bronx, NY)
- …+ Minimum 5 years of IT experience, including 2+ years in service desk or IT leadership. + Experience managing helpdesk operations and projects across ... service quality and user experience. Key Responsibilities + Manage daily IT Service Desk operations and foster a culture of service excellence. +… more
- City of New York (New York, NY)
- … service desk tools (ie Service Now, Remedy Service Desk , ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of ... is a key figure to ensure that the Production Control and IT Service Desk runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on… more
- Alfred University (Alfred, NY)
- …for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software use. Keep abreast ... progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software...related issues. + Provides advanced Windows Support to the Helpdesk . Involves training Helpdesk staff in new… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... providing agency staff with the highest level of technical support, dependable service , and timely problem resolution. The Bureau of Business Information Technology… more
- Fox Rothschild LLP (New York, NY)
- …+ Assists as a member of the team for the development and maintenance of the service desk application ( Service Now), with team members to keep up to ... to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required...as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents… more