- City of New York (New York, NY)
- …and decrease recidivism. The Department is seeking to hire two (2) Helpdesk Support Technicians for technical consultative and/or administrative work. Under ... tickets, emails and calls in a timely manner. Provide Helpdesk /desktop support for hardware and software computer...ensure issues have been resolved and provide excellent customer service . - Provide remote desktop and laptop support… more
- Reliant Community Credit Union (Sodus, NY)
- …an IT Helpdesk Supervisor at Reliant, you will: + Supervises help desk support staff's daily activities ensuring timely and professional delivery of ... to staff. + Develops regular reports on help desk metrics, ensures that service levels are...systems infrastructure. + Emerging technologies and trends in desktop support and help desk management + Strong… more
- International Rescue Committee (New York, NY)
- …offering both immediate solutions and long-term fixes. + Maintain a strong presence on the service desk to monitor live support activity and assist with ... in collaboration with other IT teams. + Ensure all service desk requests and incidents are accurately...but not limited to: + Find opportunities to improve support procedures, tools, and user satisfaction, aligning service… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...for various initiatives, as necessary, across the agency in support of the Service Desk … more
- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...accountable for the success of an assigned unit. The Service Desk Unit is part of a… more
- Mohawk Valley Health System (Utica, NY)
- …Desk Support II Department: MVHS IT Job Summary The Help Desk Support Technician II performs both Helpdesk and IT Operations functions as needed in a ... + Minimum of 2 years' experience in a Desktop Support or Helpdesk environment + Knowledge of...clients at all levels. + Must possess good customer service skills and be able to provide education and… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of a… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a… more