- City of New York (New York, NY)
- …and transparent. We are seeking a Help Desk Associate. The Help Desk Associate will provide top-notch technical support and ensure all clients receive ... the highest quality of service . The Help Desk Associate must have...network functions including cabling and racking of equipment. CIVIL SERVICE STATUS ONLY PERMANENT COMPUTER ASSOCIATES (TECHNICAL SUPPORT… more
- City of New York (New York, NY)
- …Other duties and responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+ Certification and basic ... - Travel to various RCDA locations to provide onsite support . - Ensure high levels of customer service...Helpdesk and WASP MobileAsset Management or similar help desk and asset management tools. - Strong written and… more
- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails... tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer… more
- SMBC (New York, NY)
- …implementation. + Updates the hardware and software inventories as appropriate. + Supplement Helpdesk Support as required. + Support BCP Activity including ... CSC Desktop Team are responsible for providing high-end quality IT Support and customer service to internal colleagues. The successful candidate will join a team… more
- City of New York (New York, NY)
- …runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on experience with service desk support with application service desk ... Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5...(ie Service Now, Remedy Service Desk , ZenDesk etc.) for creating and managing helpdesk… more
- Alfred University (Alfred, NY)
- …as Resnet, etc., to keep up with computer related issues. + Provides advanced Windows Support to the Helpdesk . Involves training Helpdesk staff in new ... service applications. + Works with Networking to provide administration/ support for Sophos Anti-Virus. Involves creating new virus scanner packages, updating… more
- Fox Rothschild LLP (New York, NY)
- …+ Assists as a member of the team for the development and maintenance of the service desk application ( Service Now), with team members to keep up to ... to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required...two years of related experience in a technical phone support center/ helpdesk environment; law firm experience preferred.… more
- College of Mount Saint Vincent (Bronx, NY)
- …+ Minimum 5 years of IT experience, including 2+ years in service desk or IT leadership. + Experience managing helpdesk operations and projects across ... seamless integration of Microsoft technologies, AI tools, and user support platforms to enhance service quality and...and user experience. Key Responsibilities + Manage daily IT Service Desk operations and foster a culture… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... to providing agency staff with the highest level of technical support , dependable service , and timely problem resolution. The Bureau of Business Information… more
- City of New York (New York, NY)
- … service desk tools (ie Service Now, Remedy Service Desk , ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience in ... sense of urgency. - Provide essential communications, advice and support . - Provide solutions to incidents, service ...and support . - Provide solutions to incidents, service requests, problems and queries. - Expedite reported issues… more