- City of New York (New York, NY)
- …at the 2 Lafayette St. and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails... tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer… more
- GMHC (New York, NY)
- …with threat response procedures and participation in log audits or security event reporting. Service Desk & Support Tools + Experience using service ... are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user ...helpdesk experience through professional, empathetic, and culturally sensitive support . Communication & Collaboration + Foster a learning-oriented and… more
- 32BJ Benefit Funds (New York, NY)
- …and responds to alerts for hardware and software issues. + Provide excellent customer service , answer Help Desk phone in courteous and professional manner. + ... SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II... to end users including questions, problem resolution, and service requests related to all supported hardware and software.… more
- Alfred University (Alfred, NY)
- …as Resnet, etc., to keep up with computer related issues. + Provides advanced Windows Support to the Helpdesk . Involves training Helpdesk staff in new ... service applications. + Works with Networking to provide administration/ support for Sophos Anti-Virus. Involves creating new virus scanner packages, updating… more
- City of New York (New York, NY)
- …project leader or as a major contributor. Experience in computer operations, technical support , quality assurance (QA), hardware installation, help desk , or as ... L2 for the CityTime Business Team. Under direction of the CityTime Production Support Manager, and with some latitude for independent initiative and judgement, the… more
- Mindex (Rochester, NY)
- …(NYS Regional Information (RICs), BOCES, direct districts and customers for Mindex product support . The mission of the Service Delivery team is to exceed ... growing- Are you next to join our team? The Support Specialist provides exceptional support to partners...Essential Functions: + Triage customer chat requests and help desk tickets for Mindex product applications including server and/or… more
- CUNY (New York, NY)
- …communications functions at a College or Unit. They work in technical support , applications development, operations, help desk , and similar environments, as ... full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/ **CONTRACT TITLE** IT Support Assistant **FLSA**… more
- Enhanced Protection Services (New York, NY)
- …timely, and effective resolution of support issues + Engage in Level 1 Help Desk support for end users via account support , troubleshooting, and other ... obligations and meet its time deadlines with clients. **RESPONSIBILITIES:** + Support Emergency Operation Center by screening test calls and other administrative… more
- Capgemini (NY)
- …Automation and AI technologies. The ideal candidate will bring a strong understanding of Service Desk , End User Computing & End user Experience , Client facing ... model ( on/near and offshore). **Key Responsibilities:** Coordinate staffing and service delivery across assigned locations Maintain appropriate levels of coverage… more