- Red River (Chantilly, VA)
- …day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations , and the ** Service ... (SDM)** , who manages service performance. The Operations Manager plays a key role in client satisfaction,...against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
- NuAxis Innovations (Falls Church, VA)
- **Help Desk Technician** Location **Falls Church, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer ... We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position. **Job Summary:** NuAxis... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role… more
- Somatus (Mclean, VA)
- …mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain ... activities with the goal of ensuring the effectiveness of operations support, processes, and controls. + Perform all internal...to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... through ServiceNow in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication during every interaction… more
- Red River (Fairfax, VA)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations , support, sales and technical teams all work together to create… more
- Steampunk (Mclean, VA)
- …working in or supporting a service desk environment with understanding of service desk operations and workflows + Experience designing service ... desk platforms with HR, IT, and business systems + Background in service desk operations , workflow automation, or IT service management + Familiarity… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- Trace Systems Inc (Portsmouth, VA)
- …of relevant experience may include the following: + Providing desktop support and service desk operations , including troubleshooting hardware and software ... Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... Services Help Desk Lead** oversees the help desk operations and support under the task...not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary +… more
- Cayuse Holdings (Arlington, VA)
- …during employment. **Minimum Skills:** + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security ... **Overview** The Service Desk Agent performs a variety...degree. + Additional (4) four years of military and/or operations environment experience may be substituted with a high… more
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