- ManTech (Herndon, VA)
- …include, but are not limited to:** + Maintain high performance levels for service desk operations , processes, and implementing improvement activities ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3) operations support. Additionally in this role you will work… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- ManTech (Herndon, VA)
- …include but are not limited to:** + Maintaining high performance levels for service desk operations , processes, and implementing improvement activities ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...providing Tier 0 - 2 (and select Tier 3) operations support. This role also works closely with staff… more
- Robert Half Technology (Richmond, VA)
- …+ 1 year of desktop administration experience Required Skills + Strong understanding of Service Desk operations and best practices + Proficient in ... new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key performance metrics:… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... Services Help Desk Lead** oversees the help desk operations and support under the task...not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary +… more
- General Dynamics Information Technology (Chantilly, VA)
- …TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- CACI International (Chantilly, VA)
- …experience demonstrating leadership abilities + Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA ... Service Integration and Management (SIAM) Operations Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start:… more
- TekSynap (Arlington, VA)
- …assurance (QA) programs, and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical ... requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to answer (ASA), ticket… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... **MANTECH** seeks a motivated, career and customer-oriented **Desktop Support Services Operations Manager** to join our team in **Washington, DC.** This is a hybrid… more
- Koniag Government Services (Vienna, VA)
- …paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service ... **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support… more