- Steampunk (Mclean, VA)
- …working in or supporting a service desk environment with understanding of service desk operations and workflows + Experience designing service ... desk platforms with HR, IT, and business systems + Background in service desk operations , workflow automation, or IT service management + Familiarity… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help-… more
- Trace Systems Inc (Portsmouth, VA)
- …of relevant experience may include the following: + Providing desktop support and service desk operations , including troubleshooting hardware and software ... Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk … more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... Services Help Desk Lead** oversees the help desk operations and support under the task...not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary +… more
- Cayuse Holdings (Arlington, VA)
- …during employment. **Minimum Skills:** + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security ... **Overview** The Service Desk Agent performs a variety...degree. + Additional (4) four years of military and/or operations environment experience may be substituted with a high… more
- Koniag Government Services (Vienna, VA)
- …paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service ... **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative**… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …and associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations , ensuring SLAs are met and customer ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual… more
- ManTech (Herndon, VA)
- …service desk or program management. + 4+ years of leadership experience in service desk support and operations . + One of the following certifications ... are not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary + Take ownership… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) ... + Knowledge and proficiency to work with the following test equipment examples include Fluke Fiber Test/Certifications Kits, DTX Cable Analyzer Series, Agilent Pro Fiber Test/Certification Kits, Noyes OTDR Fiber Test/Certification Kits, Fluke CAT5e/6… more
- Red River (Chantilly, VA)
- …day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations , and the ** Service ... (SDM)** , who manages service performance. The Operations Manager plays a key role in client satisfaction,...against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more