- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... team in Alexandria, Virginia (US-VA), United States (US). The Operations Manager is a key leadership role responsible for...customer service in a federal environment + 3 years of… more
- CAI (Richmond, VA)
- …program documentation. + Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently. + Isolate problem trends and ... writing for creating comprehensive documentation + Knowledge of ITIL practices for managing service desk issues + Ability to manage customer relationships and… more
- SMX (Quantico, VA)
- …such as SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service ... of our DoD client's mission to provide enterprise network operations and computer network defense, the Exchange/Messaging Engineer will...and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Extra Space Storage (Leesburg, VA)
- …shift only: Office closes at 6pm.** The **Store Manager** oversees the daily operations of one or more self-storage locations with limited direct supervision. This ... who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities. **Benefits We Offer You** + A… more
- THOR Solutions, LLC (Norfolk, VA)
- …via VBA coding. + Ten (10) years of work experience as military, civil service , or contractor supporting USN surface ship operations and/or maintenance. + ... on use of the TSRA Tracker Database. + Assist the CMAV Scheduler and Type Desk personnel on use of the CMAV Tracker Database. + Develop, maintain, update and manage… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems ... CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment +… more
- Serco (Suffolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... and execution of military training exercises that shape the future of joint operations . We are looking for someone with a deep understanding of military planning… more
- ManTech (Mclean, VA)
- …(DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + Candidates should ... include, but are not limited to:** + You will support day-to-day IT operations by following ITIL processes to receive, prioritize, and resolve incoming IT incidents,… more
- Deloitte (Arlington, VA)
- …structuring, drafting customized contractual provisions and risk review, negotiations, operations , and operational aspects of professional services contracts with an ... for this role ends on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal desk and contract… more