- Tesla Laboratories. Inc. (Vienna, VA)
- …and associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations , ensuring SLAs are met and customer ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual… more
- General Dynamics Information Technology (Radford, VA)
- …include: Information Technology (IT) Service Operations and Delivery, 24/7 Service Desk Operations , Customer Training, Data Center Operations , ... of performance are data security, innovation solution, and provide best-in-class customer service to Joint and Department of Defense (DoD) warfighters. **HOW a… more
- NTT America, Inc. (Richmond, VA)
- …procedures to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical ... Engineer(L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and… more
- ManTech (Herndon, VA)
- …service desk or program management. + 4+ years of leadership experience in service desk support and operations . + One of the following certifications ... are not limited to:** + Maintain high performance levels for service -related processes, and implementing improvement activities wherever necessary + Take ownership… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations . + One of the following certifications ... with the Program Manager providing support for the DHS HQ desktop services operations and strategy. The DPM collaborates with the customer, responds to information… more
- NANA Regional Corporation (Winchester, VA)
- …experience delivering full lifecycle IT services, including software development, cloud migration, service desk , operations and maintenance, and security ... compliance. + Strong knowledge of cloud service models (IaaS, PaaS, SaaS) and federal cloud security frameworks (eg, FedRAMP, NIST 800-53, Zero Trust). +… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir,...- Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel + Perform duties ... Desk Supervisor will be responsible for the day-to-day operations of the organization's help desk . This...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- General Dynamics Information Technology (Arlington, VA)
- …Arlington, VA. At GDIT, people are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional ... accurate documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues,… more
- Trace Systems Inc (Portsmouth, VA)
- …accessories, support equipment, etc.). Knowledge to operate software applications which support service desk operations (eg caller ticket documentation ... application) Knowledge and proficiency to work with the following test equipment examples include Fluke Fiber Test/Certifications Kits, DTX Cable Analyzer Series, Agilent Pro Fiber Test/Certification Kits, Noyes OTDR Fiber Test/Certification Kits, Fluke… more
- Coinbase (Richmond, VA)
- …alignment. Attendance is expected and fully supported. *Job Description* As a Senior IT Service Desk Engineer, you will play a key role in administering, ... as a technical escalation point for the Tier 1 Service Desk , your contributions to the ITSM...tools like eazyBI/Looker), and implement effective solutions. * *Apply Service Operations best practices* to ensure consistent… more