- Weill Cornell Medical College (New York, NY)
- Title: IT Support Specialist II - Service Desk ...and train level one technicians in all Service Desk processes and procedures. + Takes weekly ... Hired for NYC Offices **Position Summary** Reporting to the Service Desk Supervisor, provides support for all...and requests, ensuring that they are resolved according to service level agreements, properly escalates tickets when… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …all customer issues and questions if they cannot be triaged by a Help Desk Specialist . + Participates in implementing corrective action plans for team members. ... participates in training of new team members. + Ensures Service Level Agreements (SLAs) are met. Addresses...work well under pressure. + Must be knowledgeable about service desk systems and IT tools. +… more
- Janus Henderson Investors (Manhattan, NY)
- …customer service orientation. + Proven experience supporting VIPs or executive- level users in a high-demand environment. + Ability to work independently, ... financial outcomes through differentiated insights, disciplined investments, and world-class service . We will do this by protecting and growing...+ Paid volunteer time to step away from your desk and into the community + Support to grow… more
- TEKsystems (Wappingers Falls, NY)
- IT Support / Tech Support Specialist Location: On-site - Wappingers Falls, NY (5 days/week) Schedule: 35 hours/week - Monday through Friday 9 AM to 5 PM Pay Range: ... Difference While Building Your Career This isn't just another entry- level IT job - it's a chance to support...a tech-related program + Strong communication, problem-solving, and customer service skills + Ability to work on-site 5 days… more
- New York State Civil Service (Albany, NY)
- …must have one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist .COMPETITIVE MINIMUM QUALIFICATIONS:Reassignment: ... and administration;* UX Design and Development; and* Enterprise Help Desk Support and Automation.The NYSED is committed to implementing...must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 2.… more
- City of New York (New York, NY)
- …and information technology systems for researching the answers to questions in a customer service , help desk or public information capacity; or 3. A four-year ... the Customer Information Representative I will serve as Permit Specialist and will work within DEP's Access Permit Office...for researching the answers to questions in a customer service , help desk or public information capacity… more
- New York State Civil Service (Buffalo, NY)
- …Receive and professionally and courteously address desktop support calls transferred by the Service Desk .* Monitor ITSM work queues to ensure timely and ... technology.Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG)… more
- Schenectady City School District (Schenectady, NY)
- …are determined by the department/jurisdiction where the job is located. Civil Service Title Information Processing Specialist II Job Qualifications (A) ... Information Processing Specialist II- School Counseling @ SHS Application Deadline...work is performed under general supervision of a higher level employee. The incumbent does related work as required.… more
- New York State Civil Service (Albany, NY)
- …Receive and professionally and courteously address desktop support calls transferred by the Service Desk .* Monitor ITSM work queues to ensure timely and ... IT Services (ITS) Dedicated Team will function as general Level 2 support staff for Workplace Services Team supporting...to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1,… more
- New York State Civil Service (Latham, NY)
- …Provide detailed updates in work notes in accordance with incident severity and service level objectives; and* Participate in On Call rotation with Primary ... responsibilities that include taking calls from Service desk after business hours (7 pm...to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1,… more
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