• Service Desk Support - Senior

    Amentum (Washington, DC)
    As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
    Amentum (08/02/25)
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  • Service Desk Support - Mid

    Amentum (Washington, DC)
    As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
    Amentum (07/02/25)
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  • Help Desk Support Technician, Mid

    TekSynap (Chantilly, VA)
    … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of… more
    TekSynap (08/23/25)
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  • Tier I Call Center Support Agent

    TekSynap (Silver Spring, MD)
    …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
    TekSynap (07/18/25)
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  • Customer Support Specialist

    CACI International (Arlington, VA)
    …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... Customer Support Specialist Job Category: Information Technology Time Type: Full...deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill… more
    CACI International (07/26/25)
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  • Senior IT Specialist

    TekSynap (Springfield, VA)
    …the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service ... aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist / Service Desk Lead to join our team supporting a government… more
    TekSynap (08/21/25)
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  • IT Support Specialist I

    NANA Regional Corporation (Herndon, VA)
    We are seeking an IT Support Specialist I (Help Desk Technician) at our corporate office in Herndon, VA. This is an entry level position. The position will ... request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
    NANA Regional Corporation (09/04/25)
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  • Applications Support Specialist - TS/SCI…

    General Dynamics Information Technology (Chantilly, VA)
    …your best every day. We are seeking a talented and motivated Systems Operations Specialist to provide tier 1 application helpdesk support. A successful candidate ... None **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service ,Systems Documentation,Web Browser,Writing **Experience:** 5 + years of related… more
    General Dynamics Information Technology (08/22/25)
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  • Unified Communications Specialist - TS/SCI…

    General Dynamics Information Technology (Annapolis Junction, MD)
    …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... experience **US Citizenship Required:** Yes **Job Description:** Unified Communications Specialist At GDIT, people are our differentiator. As a...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
    General Dynamics Information Technology (08/13/25)
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  • Information Technology Customer Support…

    KBR (Bethesda, MD)
    …Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... Title: Information Technology Customer Support Specialist Belong. Connect. Grow. with KBR! KBR's National...traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided,… more
    KBR (08/21/25)
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