- Robert Half Technology (Woodbury, NY)
- …email, conducting online chat and face-to-face desk -side support . The Service Desk Analyst provides clear documentation of each customer interaction ... Description The Service Desk Analyst is... is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities… more
- City of New York (New York, NY)
- … support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the front-line IT support for OMB and be an agile problem ... Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst...a Help Desk technician or other customer support role. Analyst ($74,893): Bachelor's degree in… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...critical issues - Analyze data and summarize research to support ongoing improvement in operations and service … more
- CAI (Albany, NY)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both **English and German** ... Bilingual Service Desk Analyst (German/English)...Bilingual Service Desk Analyst (German/English) **Req number:** R6223...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to ... resolve issues related to IT hardware and software. The service desk analyst team lead...gather support documents + Provides coaching to service desk agents to address performance issues… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). ... The Help Desk Analyst supports the IAM Operations and... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management Specialist. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement Specialist. Duties include: ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of ... interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...escalate critical issues Analyze data and summarize research to support ongoing improvement in operations and service … more
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