- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- BXP (New York, NY)
- …educational certification is required. A BA/BS preferred. + A minimum of 3 year's service desk support experience in a Microsoft environment. + Excellent ... in conference rooms. + Provide "white glove" level of service at all times. + Provide secondary support to the regional properties, as directed by the Director,… more
- SUNY Upstate Medical University (Syracuse, NY)
- …on hardware/software problems and products. Identify problem source and dispatch additional support resources as required. Document all Help Desk calls received. ... a fast paced environment requiring advanced troubleshooting skill for first level phone support including but not limited to PC support , networking, hospital… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical ... Analyst to work on the Service Desk , which is the first line of support...system provisioning. The Service Desk analyst is responsible for resolving support requests… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... accountable for the success of an assigned unit. The Service Desk Unit is part of a...- At least 3-5 years of experience as IT support specialist, system analyst , technical admin or… more
- City of New York (New York, NY)
- …runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on experience with service desk support with application service desk ... the IT Service Management (ITSM) Manager, the Service Management and Production Control Analyst will...Minimum 3+ years of experience with Jira or similar service desk tools (ie Service … more
- TD Bank (New York, NY)
- …joining our team could be an ideal opportunity for you. **Responsibilities:** + Support the MBS trading/sales desk directly + Trace Monitoring, Fed Dollar ... + Resolving trade Dk's, fails, and open items + Support MBS desk consisting of heavy interaction...+ Participates fully as a member of the team, support a positive work environment that promotes service… more
- New York State Civil Service (Albany, NY)
- …SPI Division within the Department of Civil Service and will provide backup and support for the Business Systems Analyst 3. The Business System Analyst 1 ... NY HELP Yes Agency Civil Service , Department of Title Business System Analyst...bachelor's degree and one year of professional experience providing support to finance and human resources staff in the… more
- Lumen (Albany, NY)
- …the world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst ) is responsible for providing Tier 1 IT Service ... a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to), and… more
- New York State Civil Service (Albany, NY)
- …recording analyst at requirement workshops.* Prepare written documentation to support the understanding of the business and stakeholder requirements such as ... NY HELP Yes Agency State Comptroller, Office of the Title Business Systems Analyst 1, SG-18, Business Systems Analyst TR 2, SG-16, Business Systems Analyst … more