- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst ** to support the Navy's Service Management, Integration and Transport Program (SMIT) at ... via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications + Assists...computer to fix an issue. In other cases, the service desk analyst walks the… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate...requests. + Coordinates with users, the Service Desk Manager, and higher tier support to… more
- CAI (Richmond, VA)
- …for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Portuguese speaking ... **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst , you will...an efficient and accurate manner. This position will provide Service Desk support to our… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+ ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A...resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or… more
- Koniag Government Services (Vienna, VA)
- …a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type**… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Functional/Business Analyst - Help Desk ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ... (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) . **Position Description:** CGI is seeking a Functional/Business Analyst to join our team supporting a federal client… more
- Robert Half Technology (Richmond, VA)
- Description We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will ... Requirements * Significant experience in a Level 3 Help Desk or equivalent technical support role. *...operating system and troubleshooting techniques. * Ability to handle service desk tickets effectively and maintain detailed… more
- Robert Half Technology (Richmond, VA)
- …to reflect new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key ... Description Primary Responsibilities + Manage incoming support calls in accordance with established service...systems and applications. + Monitor and act on dispatched Service Desk tickets. + Escalate unresolved issues… more
- US Marine Corps (Quantico, VA)
- …established practices and procedures that apply to the assignment in support of various application programs that affect accuracy, reliability, acceptability and ... call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the...1st level network administration duties. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical ... Analyst to work on the Service Desk , which is the first line of support...system provisioning. The Service Desk analyst is responsible for resolving support requests… more