- Amentum (Washington, DC)
- …certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician ( Senior ) will provide support to end ... We are searching for a Top Secret cleared Help Desk Technician ( Senior ) to join our team...zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually,… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- NuAxis Innovations (Washington, DC)
- **Help Desk Senior Specialist II** Location **Washington,...face to face and/or via remote access + Resolve service tickets or escalate to other support ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...may be partially or fully diverted to Tier I support **Essential Functions:** + Provide onsite desk -side… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in ... day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and leadership ability to… more
- Amentum (Washington, DC)
- Amentum is seeking a ** Senior ** ** Desk Officer** to support our US Department of Energy and Counterintelligence (DOE-IN) contract. Positions will be based in ... the Washington, DC area. **Responsibilities** Serves as Desk Officer, specific duties and functions include, but are not limited to, the following: + Daily case… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- General Dynamics Information Technology (Washington, DC)
- …None **Job Family:** Program Delivery and Execution **Skills:** Help Desk Management,Leadership,Program Management, Service Delivery Management **Experience:** 10 ... + Incorporate government/customer feedback and direct outreach into ongoing service improvements. + Support knowledge and ...and skill sharing between other groups and the Help Desk teams + Provide administrative and functional support… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** ** Service Desk Technician Tier 2** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... career to the next level! SecuriGence is seeking a ** Service Desk Technician Tier 2** to join...Desk Technician Tier 2** to join our IT support team in Washington, DC. This position provides hands-on… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... an enterprise environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls,...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
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