- University at Albany (Albany, NY)
- … Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT). + JaMF 300 and above Certification. ... University desktops, mobile devices, and printers. + Work within service teams to resolve service desk...ITS-internal documentation, taking the lead on information related to Apple and Mac endpoints. + Consider, develop,… more
- Alfred University (Alfred, NY)
- …for completion of work orders. Consults and collaborates with network and Help Desk personnel to optimize university computer hardware and software use. Keep abreast ... works in progress. + Consult and collaborate with network and Help Desk personnel to optimize University computer hardware and software use. Involves regular… more
- TEKsystems (New York, NY)
- …Desktop, Customer service , software configuration, Desktop troubleshooting, Help desk support, Pc troubleshooting, Ticketing system, mac , Microsoft Top ... an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project… more
- City of New York (New York, NY)
- …of computer and application related issues. - Perform in a high-volume IT Help Desk call center, with a high degree of professionalism. - Escalate issues as required ... ensure issues have been resolved and provide excellent customer service . - Provide remote desktop and laptop support for...accurately and in ServiceNow. - Troubleshoot both PC and Mac hardware and software. - Perform other related duties… more