- General Dynamics Information Technology (Quantico, VA)
- …Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA **Experience:** 5 + years of ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in enterprise IT… more
- Alaka'ina Foundation Family of Companies (Newport News, VA)
- …system to create a ticket that describes the work to be performed. + Operate the Service Desk with Tier II systems support, to include providing on-site ... + The individual shall provide desktop support services, respond to, and resolve service requests. + The ability to enter tasks into the Remedy action request… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir,...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and...Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and...Watch staff. You will direct and supervise staff providing Tier 0 - 2 (and select Tier … more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, ... OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting. + Solving issues such as password… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more