- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of… more
- Chenega Corporation (Arlington, VA)
- …cutting-edge technology and take your career to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with ... a high-visibility technical office. This role combines advanced customer service capabilities with deep technical troubleshooting skills to ensure...+ 5+ years of experience in an IT support/help desk role with Tier II responsibilities +… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- Robert Half Technology (Richmond, VA)
- …Windows 10 operating system and troubleshooting techniques. * Ability to handle service desk tickets effectively and maintain detailed records. * Exceptional ... Description We are looking for an experienced Help Desk Analyst III to join our team on...a week, within the healthcare industry. Responsibilities: * Provide top- tier IT support to executive staff and end-users, ensuring… more
- Koniag Government Services (Arlington, VA)
- …as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and ... + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software products, skill… more
- COOLSOFT (Petersburg, VA)
- Configuration Microsoft Office Suite Peripheral Setups Remote Desk Top Tools Proble Requirement id 154507 Job title Consultant Job location in Petersburg, VA Skills ... Only * Onsite Description : Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology… more
- Lumen (Richmond, VA)
- …world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk ... Support in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how… more
- Lockheed Martin (Herndon, VA)
- …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems maintenance ... \- Security\+ Certification \(or equivalent DoD 8140 certification\) prior to start date \- Current Active Top Secret required to start\. Must have the ability to obtain and maintain a TS/SCI **Desired Skills:** \- AWS Experience \- Basic scripting experience… more
- SMX (Quantico, VA)
- …Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work orders and ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more