- CACI International (Chantilly, VA)
- …* Develop internal KPIs to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster positive communication throughout the ... Integrated Service Center - Incident Manager Job Category: Information...Get to Do: * The Incident Manager will manage Tier 1 day to day operations. * Ensure quality,… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that...a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + Desired… more
- ManTech (Mclean, VA)
- …a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical ... + Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. +… more
- CACI International (VA)
- …Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing Tier 3 support to the DHS Homeland Advanced Recognition Technology (HART) ... biometric system. The Tier 3 team maintains the HART infrastructure by installing...to security policy. * Provide support with escalated help desk requests. * Perform typical system administrator activities. *… more
- M. C. Dean (Norfolk, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... enhancements + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk +… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Deloitte (Arlington, VA)
- … service lane issues. + Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and ... the crisis action team for critical issues with their service lane. + Act as the primary technical interface...of operational baselines. + Manage 24x7x365 support and a Tier 2/3 team - available on-demand for critical and… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all… more
- General Dynamics Information Technology (Mclean, VA)
- …Microsoft Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and ... end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid...Tier 2 teams, fostering a culture of service excellence and continuous improvement. + Serve as the… more
- TekSynap (Richmond, VA)
- …Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more