- Deloitte (Arlington, VA)
- … service lane issues. + Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and ... the crisis action team for critical issues with their service lane. + Act as the primary technical interface...of operational baselines. + Manage 24x7x365 support and a Tier 2/3 team - available on-demand for critical and… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all… more
- General Dynamics Information Technology (Mclean, VA)
- …Microsoft Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and ... end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid...Tier 2 teams, fostering a culture of service excellence and continuous improvement. + Serve as the… more
- TekSynap (Richmond, VA)
- …Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- Guidehouse (Mclean, VA)
- …Team is seeking a new team member to fill the position of Front Desk Receptionist at the International Headquarters, with potential rotation at other locations in ... and guests, and representing the organization. Responsibilities include managing front desk operations and assisting with maintenance tasks that support office… more
- ManTech (Herndon, VA)
- …derived to resolve issues, Tier 1 agents will provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles ... **Responsibilities include but are not limited to:** + Provide Tier I contact and incident resolution to customers with...password resets), and record all information accurately in the Service Now CRM ticketing tool. May also make outboard… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide...diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels. + Provide escalation… more
- CACI International (Ashburn, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote… more
- DMS International (Virginia Beach, VA)
- …contract's Performance Work Statement (PWS) and may be required to attend in- service training which is designed to update contractor personnel on Government rules, ... convictions. + Have the ability to obtain a Favorable Tier 3 Background Investigation. + Possess an associate's degree...problems. + Possess a knowledge of customer support and service principles and methods. + Possess a working knowledge… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... + Manages a team of 50+ FTE's who provide Tier I & II support for a major government...customer service in a federal environment + 3 years of… more