- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... concepts and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating IA and INFOSEC… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …both immediate workarounds and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with team members and stakeholders, ... a dynamic and mission-focused environment. In this role, you'll **provide Tier II support and systems administration** across multiple large-scale Microsoft-based… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT ... Service Management functions and first level troubleshooting to all...+ Collect data for proper escalation and resolution by Tier 2/3. + Perform network management services to include:… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...move equipment with assistance. + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more
- PLUS Communications (Arlington, VA)
- PLUS Communications is a full- service communications firm based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, ... practice to execute high-performing programmatic ad campaigns that help top- tier advocacy clients win every day. In this role,...programmatic ad campaigns across buying platforms like The Trade Desk , StackAdapt, and DV360. + Own the full lifecycle… more
- PLUS Communications (Arlington, VA)
- The Company: PLUS Communications is a full- service communications firm based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating ... Digital Advertising Manager to join our fast-growing digital practice to help top- tier advocacy campaigns and organizations win, every day. Your day in this… more
- PLUS Communications (Arlington, VA)
- The Company: PLUS Communications is a full- service communications firm based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating ... Digital Advertising Director to join our fast-growing digital practice to help top- tier advocacy campaigns and organizations win, every day. Your day in this… more
- TekSynap (Springfield, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that all incidents are… more
- Chenega Corporation (Oakton, VA)
- …and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates ... + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more