- Robert Half-Robert Half Corporate (San Ramon, CA)
- …development of commercial contract documentation such as service descriptions, ERP, service level agreements , and fee schedules. Experience with legal ... Do** + Track, draft, revise and negotiate complex non-standard agreements , including services agreements , statements of work,...our people receive varies based on their years of service and is pro-rated based on the hours worked… more
- SHI (Sacramento, CA)
- …+ 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and ... + 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and… more
- C&W Services (West Hills, CA)
- …of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA's). + Ensure that all site-specific ... **Job Title** Manager, Service Delivery **Job Description Summary** **Job Description** **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** + Ensure the day-to-day… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for ... Responsible for intermediate level inbound call, outbound call, email and web...customer's support needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch… more
- Stanford University (Stanford, CA)
- …organization's success leveraging the service delivery model. Adhere to all HR service level agreements (SLAs). Complete case documentation in a timely ... who supports daily operations of the Tier 1 HR Service Center. Key responsibilities of this entry level... Service Center. Key responsibilities of this entry level HR role include assisting employees in navigating the… more
- Stanford University (Stanford, CA)
- …driving individual and team performance. + Experience in monitoring and reporting on Service Level Agreements (SLAs). + Experience successfully mentoring ... HR Service Center Customer Service Manager Human...the general nature and scope of the job or level of responsibility. Employees may also perform other duties… more
- Cayuse Holdings (Sacramento, CA)
- …Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as… more
- Cisco (CA)
- … issues. **SLA & Performance Management:** + Define, track and report on service - level agreements (SLAs), key performance indicators, and (operational) ... destination. No matter where in the world or what level of the organization, we approach our work with...Splunk Global Security (SGS) organization is seeking a **Senior** ** Service Delivery Manager** (SDM) (working with the Senior Director… more
- Farmer Brothers (San Diego, CA)
- …customer feedback/requests to management or inter-departments. + The ability to follow outlined service level agreements for customer programs + The ability ... return to work._** At Farmer Brothers, our Revive (TM) Service & Restoration team of experts specialize in tea...plans and any emergency services. As a **Field Equipment Service Technician** you will be responsible for providing exceptional… more
- Sharecare (Sacramento, CA)
- …volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements . + **Complaint Resolution** **: Handle escalated ... **Job Summary:** Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee a team of Customer Service … more