- TP-Link North America, Inc. (Irvine, CA)
- …support teams when necessary, and ensure that all incidents are resolved according to service level agreements . Responsibilities: + Service Request ... basic problems of SR. + Inform customer about the service request update. + Update tickets in ticketing queue....internet protocols and software features. + Provide feedback on Level 1 support required material absence to Level… more
- ABM Industries (Stanford, CA)
- …custodial supplies, equipment, and outsourced services. * Evaluate vendor performance and ensure service level agreements are met. **Employee Relations and ... contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks ... and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and… more
- General Motors (Mountain View, CA)
- … Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively. + ... advocate for optimizations that reduce infrastructure costs while maintaining service reliability. **Additional Job Description** **You're Skills & Abilities… more
- LA Care Health Plan (Los Angeles, CA)
- …notes in the ticket's notes section. Adhere to established Jira Service Management Service Level Agreements (SLAs). (30%) User Support: Provide 1st and ... are simple or routine, escalating more complex or involved issues to Level III staff. This position composes documentation and communication regarding help… more
- Pearl Interactive Network (Sacramento, CA)
- …leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements . **Operating Hours:** 8 am - 8 pm ... of assigned projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents understand and comply with all… more
- WSP USA (Los Angeles, CA)
- …and ConnectWise platforms + Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) + Ensure first-call resolution rates ... We are seeking an experienced IT Operations Manager to lead IT service management operations for the Orange County Transportation Authority's (OCTA) 405Express Lanes… more
- Sodexo (Sacramento, CA)
- …reviews and ensure contract compliance. + Negotiating pricing models, performance metrics, service level agreements (SLAs), and governance structures for ... proposal creation, pricing, and contract negotiation. + Engage with C- level executives to understand business priorities and deliver customized, value-based… more
- Humana (Sacramento, CA)
- …service providers encompassing but not limited to negotiations, licensing, adherence to service level agreements , and ensuring all support and maintenance ... partnering with other infrastructure teams such as the technical operations team ( Level 1), server, storage, security, SRE and application teams + Maintain and… more
- Sodexo (Los Angeles, CA)
- …reviews and ensure contract compliance. + Negotiating pricing models, performance metrics, service level agreements (SLAs), and governance structures for ... this high-impact role, you'll work at the intersection of public service and operational excellence-partnering with government clients to craft customized solutions… more