- SHI (Tallahassee, FL)
- …+ 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and ... + 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and… more
- The Acquisition Group (Tampa, FL)
- …on industry trends and product knowledge. + Negotiate pricing, contract terms, and service level agreements to ensure customer satisfaction and achieve ... sales targets. Qualifications: + Proven experience in B2B sales, preferably in the telecommunications or technology sector, is considered an asset but not essential. + Exceptional communication, negotiation, and interpersonal skills. + Ability to work… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for ... Responsible for intermediate level inbound call, outbound call, email and web...customer's support needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch… more
- Cayuse Holdings (Tallahassee, FL)
- …Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as… more
- Bank of America (Tampa, FL)
- …support organizations to fulfill the request. Job expectations include adhering to established Service Level Agreements and handling escalated issues by ... Service Specialist **RESPONSIBILITIES** : + Answers phone calls within service levels. + Provide a thorough level of service using key elements of call… more
- ManTech (Doral, FL)
- …requests within a ticketing system, ensuring timely resolution and accurate documentation. + Meet Service Level Agreements (SLA) and maintain high levels of ... and mid- level Technicians. + Assist in user training and self- service initiatives, contributing to a positive user experience. **Minimum Qualifications:** + HS… more
- Paychex (St. Petersburg, FL)
- …+ Follows up on outstanding items to issue completion in compliance with established Service Level Agreements + Develops and maintains an intermediate ... passion and unleash your potential. Overview Under a moderate level of guidance and direction, provides customer service... level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed… more
- Sharecare (Tallahassee, FL)
- …volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements . + **Complaint Resolution** **: Handle escalated ... **Job Summary:** Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee a team of Customer Service … more
- Leidos (Orlando, FL)
- …and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs); and + Working in a customer ... experience of 2 years of electrical or mechanical field service role). Computer literacy; competency in use of all...- $84,600.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee… more
- NextEra Energy (Miami, FL)
- …team of NOC technicians, managing incident responses, escalations, and adhering to service - level agreements (SLAs) and performance targets. Elevating team ... **FPL Fiber Network Operations Service Delivery Leader** **Date:** Jul 27, 2025 **Location(s):**...aligned with network planning. + Deliver FCM Tier 2/3 level support/maintenance. + Experience with telecommunications transport and wireless… more