- CHS (Clearwater, FL)
- …or covered individuals and their providers are managed. This service is provided subject to service level agreements which mandate a high level of ... incentive compensation. Performance expectations or goals are as follows: Team Telephone Service Levels + Service Level : Minimum of 80% of calls reach a live… more
- Federal Aviation Administration (Melbourne, FL)
- … service improvements plans for vendor leased services that do not meet service level agreements . Defines, organizes, and assigns resources to accomplish ... technology and the new systems coming on-line. Provides recommendations to senior level managers for enhancement of systems and air traffic operations. May represent… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …of financial aid web site + Ensure tickets are responded to and resolved within Service Level Agreements for each customer + Support Windows operating ... ASM is looking for a Full Time Service Desk Analyst to work on the ...factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government… more
- Banco Popular Puerto Rico (Miami Lakes, FL)
- …Accounting, Information Technology, Management, and other key internal departments + Meet all Service Level Agreements (SLA's) agreements executed ... in the handling of problems, disputes, and/or challenges while demonstrating Popular's Service Standards + Act as Subject Matter Expert for escalated and more… more
- PSI Services (Tallahassee, FL)
- …+ Ensure all existing clients are being serviced to both their contractual and service level agreements . + Participate in operational and planning meetings ... client and customer operations to ensure they receive superior service . This role will be responsible for the management...the successful retention of clients. + Able to manage C- Level expectations displaying a level of business… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks ... and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and… more
- Trax USA Corp. (Coral Gables, FL)
- …+ Track, monitor and resolve customer issues in a timely manner, while ensuring service level agreements are met/exceeded. + Identify and perform Root ... deliver outcomes and able to overcome obstacles to resolve service management incidents. + Provides Level 2/3...to resolve service management incidents. + Provides Level 2/3 production support. + Perform capacity analysis of… more
- Pearl Interactive Network (Tallahassee, FL)
- …leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements . **Operating Hours:** 8 am - 8 pm ... of assigned projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents understand and comply with all… more
- Chenega Corporation (Melbourne, FL)
- …on projects requiring multiple inputs to ensure the Help Desk maintains compliance with Service Level Agreements . + Coordinate with vendors and schedule ... by leveraging cutting-edge technology and take your career to the next level ! **Astraeus Operations (AO)** is an SBA-certified 8(a) Small Disadvantaged Business… more
- Citigroup (Tampa, FL)
- …to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements . + Acts as advisor or coach to new or ... and their operating environments, focusing on stability, quality and functionality against service level expectations. + Start of day checks, continuous… more