- Pixalate, Inc. (Mclean, VA)
- …with the complexities of SaaS agreements , including understanding user rights, service level agreements (SLAs), and compliance with applicable laws. ... the material terms and conditions of subscription and data licensing agreements for software-as-a- service (SAAS) businesses, and significant experience drafting,… more
- System One (Ashburn, VA)
- …adequate coverage for all shifts and efficient allocation of resources to meet service level agreements (SLAs). Documentation & Knowledge Management: ... Job Title: Technical Delivery Manager - Level 2 API Support Location: REMOTE Pay Rate:...a seasoned Technical Delivery Manager to oversee our client's Level 2 API support operations within a high-stakes, 24x7x365… more
- The Boeing Company (Herndon, VA)
- …services, and systems. + Ensure maximum issue resolution in minimum time to meet Service Level Agreements . + Attend daily Boeing engineering and operations ... us. Boeing Defense, Space & Security (BDS) seeks **Audiovisual Service Technician** **s** for our team based in Herndon,...: + 1+ years of related work experience for level 2. + 3+ years of related work experience… more
- Insight Global (Alexandria, VA)
- …and project team. Service Level Management: Define, negotiate, and manage service level agreements (SLAs) and operating level agreements ... and technical support, as well as developing and implementing IT service management (ITSM) policies, processes, and procedures. These efforts will directly… more
- Leidos (Springfield, VA)
- …coordination. + Assist in the creation of reports and performance metrics related to service level agreements (SLAs). + Ensure adherence to safety, security, ... projects. + Experience with Contract Management, including negotiation, execution, and oversight of service - level agreements . + Proven ability to develop and… more
- SHI (Richmond, VA)
- …+ 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and ... + 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and… more
- CACI International (Sterling, VA)
- …Key responsibilities include defining and implementing ITSM best practices, managing service level agreements , overseeing performance metrics, and ... US * * * **The Opportunity** : CACI is seeking an experienced Service Level and Performance Management Lead with 10+ years of experience in multi-supplier… more
- General Dynamics Information Technology (Arlington, VA)
- …include updates with quality notes, customer communication, and resolution within established service level agreements . + Provide support and communication ... a way that is easily understood. You will need to maintain a high- level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for ... Responsible for intermediate level inbound call, outbound call, email and web...customer's support needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch… more
- Cayuse Holdings (Richmond, VA)
- …Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as… more