- Sharecare (Richmond, VA)
- …volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements . + **Complaint Resolution** **: Handle escalated ... **Job Summary:** Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee a team of Customer Service … more
- Leidos (Springfield, VA)
- …that all services are delivered in alignment with contractual obligations, timelines, and service level agreements (SLAs). **Primary Responsibilities** : + ... Description** We are seeking a highly organized and detail-oriented ** Service Contract Coordinator** to provide administrative, logistical, and operational support… more
- NANA Regional Corporation (Arlington, VA)
- …them to other service providers as necessary. + Ensure compliance with appropriate service level agreements . **Qualifications** + Minimum of 3 years of ... Suvi is hiring a Field Service Technician to provide training and on-site support,...to assist our government client in achieving a high level of proficiency in utilizing analytical resources to fulfill… more
- NANA Regional Corporation (Alexandria, VA)
- …in a timely and effective manner. + Develop and manage escalation procedures to ensure service level agreements (SLAs) are met. + Document, track, and ... SUVI is seeking a Service Desk Manager to oversee and manage Information...The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality… more
- GovCIO (Richmond, VA)
- …+ Provide supplemental hands-on desk-side support when required. + Meet contractual Service Level Agreements (SLAs) regarding speed to answer, ... **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance...history (past 7 years) + Verification of your highest level of education + Verification of your employment history… more
- The MITRE Corporation (Mclean, VA)
- …Lead negotiations for IT procurement contracts, ensuring favorable terms, pricing, and service - level agreements (SLAs), Master Subscription Agreements ... and services. The ideal candidate has proven experience negotiating complex IT agreements , with a strong focus on securing favorable terms, managing risk, and… more
- Microsoft Corporation (Manassas, VA)
- …(DBD) Destruction** + Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. ... receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service Level Agreements (SLAs) related to RMA warranty process. **Other**… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …management team. * Ensure smooth coordination of help desk tickets in line with our Service Level Agreements . * Coordinate employee leave time with working ... calendar and ensure additional coverage is scheduled to maintain Service Level Agreements . * Lead internal meetings, assisting management with implementing… more
- Deloitte (Arlington, VA)
- …pricing model frameworks. + Review and provide feedback on key contracting terms and Service Level Agreements (SLAs). Client Interaction and Collaboration + ... industry Subject Matter Experts to develop business-aligned metrics, such as Business Level Agreements (BLAs) and Experience Level Agreements (XLAs).… more
- CACI International (Sterling, VA)
- …and using the metrics to ensure service delivery meets customer performance requirements ( Service Level Agreements - SLAs). **What you'll get to do:** + ... ensure incident response is met and SLAs are resolved + Analyze and monitor Service Level Agreements (SLAs) and reporting via the IT Service Management… more