- SAIC (Arlington, VA)
- …and project team. ** Service Level Management:** + Define, negotiate, and manage service level agreements (SLAs) and operating level agreements ... and technical support, as well as developing and implementing IT service management (ITSM) policies, processes, and procedures. These efforts will directly… more
- Insight Global (Arlington, VA)
- …payment is released - Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level ... Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up… more
- City National Bank (Richmond, VA)
- …per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the ... customer satisfaction goals of the bank * Productivity * Ensures all goals and service level agreements (SLAs) are met * Tracks, logs and provides daily,… more
- City National Bank (Richmond, VA)
- …per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the ... customer satisfaction goals of the bank * Productivity * Ensures all goals and service level agreements (SLAs) are met * Tracks, logs and provides daily,… more
- Shuvel Digital (Vienna, VA)
- …objectives into IT capabilities * Significant experience developing, negotiating, and managing service level agreements * Advanced skill exercising ... that meet desirable financial terms and conditions * Administer Non-disclosure agreements , Risk Assessments and the supplier due diligence process in collaboration… more
- Shuvel Digital (Vienna, VA)
- …objectives into IT capabilities + Significant experience developing, negotiating, and managing service level agreements + Advanced skill exercising ... that meet desirable financial terms and conditions + Administer Non-disclosure agreements , Risk Assessments and the supplier due diligence process in collaboration… more
- Somatus (Mclean, VA)
- …compliance with audits, complaints/grievances, and adherence to contractual obligations and Service Level Agreements to maintain high-quality standards ... and reduce waste. + Ensure compliance with applicable regulatory standards and service level agreements by overseeing the review and investigation of… more
- Chenega Corporation (Arlington, VA)
- …and development opportunities. + Manage team schedules, ensuring adequate coverage to meet service level agreements (SLAs). + Oversee onboarding, and ... training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for response and resolution times. + Monitor and analyze help… more
- CyrusOne (Sterling, VA)
- …ensuring smooth handover and operational readiness. + Assist with the establishment of service level agreements (SLAs) related to security operations, ... with security technology vendors and construction contractors, ensuring compliance with service agreements . + Evaluate vendor performance and conduct regular… more
- Navy Federal Credit Union (Vienna, VA)
- …request fulfillment in compliance with the Bank Security Act, Document Retention Regulations, Service Level Agreements , and Navy Federal Guidelines. Works ... to distribute imaged documents to members and customers. + Adhere to service level agreements for document distribution and/or destruction. + Interpret… more