- Leidos (Mclean, VA)
- …and appropriate documentation to ensure network services are available according to established Service Level Agreements (SLA). + Ensures continuity of ... manage network services and for inclusion into project KPIs and Service Level Agreements (SLA). **Basic Qualifications:** + Experience providing… more
- Leidos (Springfield, VA)
- … agreements with carriers. + Monitor vendor performance to ensure compliance with service - level agreements . + Serve as the main point of contact for ... relevant experience. + Responsible for supporting customers through any service inquiries or problems and taking any appropriate corrective...- $70,500.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee… more
- Warner Bros. Discovery (Sterling, VA)
- …needed. + Coordinate escalation process to third party suppliers and ensure SOPs are followed, Service Level Agreements (SLAs) are met and adhered to and ... Must be able to independently research, troubleshoot, and resolve issues within established Service Level Agreements + Ability to maintain focus in a high… more
- Cushman & Wakefield (Richmond, VA)
- …positively to tenant and occupant needs, ensuring issues are resolved in accordance with service level agreements and client objectives. + Prepare and manage ... drawings and floor plans. + Proficiency in contract language and management agreements . + Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …of financial aid web site + Ensure tickets are responded to and resolved within Service Level Agreements for each customer + Support Windows operating ... ASM is looking for a Full Time Service Desk Analyst to work on the ...factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government… more
- Ensono (Richmond, VA)
- …policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA's) WhyEnsono (https://www.ensono.com/company/culture/) ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- Leidos (Chantilly, VA)
- …and the ability to assist in diagnosing customer issues. + Understanding of service - level agreements (SLAs), performance metrics, and quality control ... providing high-quality, safe, punctual, and confidential transportation services to executive- level personnel and VIPs. This role requires a professional demeanor,… more
- Elevance Health (Norfolk, VA)
- …and coordinating requirements, scheduling implementation, and post-implementation plans. + Develop service - level agreements with vendor partners and global ... resource firms, define quality gates for each phase of the project methodology, and establish critical success factors. + Establish and managing the project warranty period to ensure ongoing support and satisfaction. **Minimum Requirements:** + Requires a… more
- PSI Services (Richmond, VA)
- …+ Ensure all existing clients are being serviced to both their contractual and service level agreements . + Participate in operational and planning meetings ... client and customer operations to ensure they receive superior service . This role will be responsible for the management...the successful retention of clients. + Able to manage C- Level expectations displaying a level of business… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks ... and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and… more