- Pearl Interactive Network (Richmond, VA)
- …leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements . **Operating Hours:** 8 am - 8 pm ... of assigned projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents understand and comply with all… more
- Family Dollar (Chesapeake, VA)
- …Quality and Training analysts to assess team's performance align appropriately with the Service Level Agreements (SLA's) Responsible for assisting in vendor ... management, enabling the team in providing support to frontline Level 1 and Level 2 resources. The...future processes * Experience in developing and implementing customer service strategies * Experience with defining and managing Customer… more
- ServiceNow, Inc. (Vienna, VA)
- …upgrades, patches, and security requirements. + Manage, document and report on performance against service level agreements (SLA's) and where SLA's are not ... select set of high profile, strategic customers whilst delivering a high-quality service . Additionally, you will be responsible for driving cross-functional teams to… more
- Leidos (Springfield, VA)
- …to ensure that service delivery aligns with contract requirements, timelines, and service level agreements (SLAs). **Primary Responsibilities** : + Serve ... **Job Description** We are seeking a highly organized and detail-oriented Service Contract Coordinator to provide administrative, logistical, and operational support… more
- Leidos (Fort Belvoir, VA)
- …specific tasks to a successful conclusion, operations management, configuration/change management oversight, service level agreements (SLA). Along with a ... to enhance current capabilities, and performing needs assessments. Support level duties will include monitoring, installation, modification, testing and servicing… more
- EchoStar (Christiansburg, VA)
- …Apply critical thinking and problem-solving skills to resolve customer issues within defined service level agreements + Use business applications, diagnostic ... future of connectivity. Our business reach spans satellite television service , live-streaming and on-demand programming, smart home installation services,...will have the opportunity to work real time with Level 1 Agents who are on Phone with the… more
- Amazon (Arlington, VA)
- …personnel resources, and escalating to managers and stakeholders as necessary. * Manage Service Level Agreements (SLAs) to ensure consistent service ... operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders and customers.… more
- Chenega Corporation (Fort Belvoir, VA)
- …Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ... ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk/Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …visual inspections of hardware and document/report all findings. + Understand the Program Service Level Agreements (SLA) to ensure proper completion of ... level responsibilities for the systems. + Provide IT Service Management functions and first level troubleshooting...Provide IT Service Management functions and first level troubleshooting to all customers. + Use procedures to… more
- BAE Systems (Herndon, VA)
- … Service Level Objectives (SLO) for IT systems and services + Developing Service Level Agreements (SLA) for IT systems and services + Maintenance and ... for system health + Identify system deficiencies and recommend solutions + Developing Service Level Indicators (SLI) for IT systems and services + Developing… more