- CoreSite (Reston, VA)
- …established procedures. + Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the ... and Data Center Technician IV must possess an expert level of knowledge and will be responsible for the...within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …reliability. * Technical Leadership: Provide guidance on best practices, architecture enablers, service level agreements , network and application security, ... is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace… more
- Ricoh Americas Corporation (Hampton, VA)
- … Service Technician and, if necessary, to the Integrated Account Manager. Ensures service level agreements between the customer and RICOH are met. ... support and training, with a strong focus on customer service . All service calls and requests are...statements are intended to describe the general nature and level of work being performed. They are not intended… more
- Leidos (Hampton, VA)
- …Print Lead will act as the primary owner of the vendor contract, ensuring all service level agreements (SLAs) and daily workload commitments are met. Ideal ... initiatives, such as print fleet refreshes, system integrations, or service model transformations. + Apply project management methodologies to...- $162,150.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee… more
- GovCIO (Richmond, VA)
- …via the USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership ... cloud, and business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more
- CBRE (Sterling, VA)
- …This role controls and implements work you're doing against all allocated customer specific service level agreements . Making a direct contribution to the ... Work Orders, Preventative Maintenance, Configuration Management, or Repairs within the agreed Service Level Agreement (SLA) timeframe. Raise if issues cannot be… more
- Quality Technology Services, LLC (Ashburn, VA)
- …causing alarms. + Provide resolution or escalation for incidents as required by QTS Service Level Agreements . + Conduct basic troubleshooting and provide ... The **Operations Service Center Facilities Support Engineer I (FSE)** will...will be assigned by management as needed. The Operations Service Center is a 7 x 24 x 365… more
- GE Aerospace (Charlottesville, VA)
- …appropriate monitoring and reporting for each vendor. + Manage contractual obligations and service level agreements (SLAs), ensuring vendor adherence to ... a strong background in HR operations, vendor governance, and service management within complex, global environments. **Job Description** **Essential… more
- Utilities Service, LLC (Portsmouth, VA)
- …with the company's standard for quality. Client Managers evaluate the performance of Service Level Agreements , quality levels and financials within their ... levels of client organizations to ensure high quality and service expectations are met. + Assists in developing and...concerns by proactively assisting in resolving issues with customer service when needed. + Conducts regular business reviews with… more
- Anywhere Real Estate (Virginia Beach, VA)
- …team performance by providing visibility on how well the support team is meeting service level agreements ; (iv) incident and problem management by offering ... Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices; + Oversee talent management including… more