- TekSynap (Alexandria, VA)
- …business solutions and processes based on customer feedback. + Manage and monitor ** Service Level Agreements (SLAs)** and address issues or escalations ... and feedback on: + FEMA customer satisfaction. + Internal service performance. + Lead communications to the FEMA workforce...and Virginia** region + Type of environment:Varies + Noise level :Varies + Work schedule: Schedule is day shift Monday… more
- Nightwing (Sterling, VA)
- …principles and practices. + Service Level Objectives (SLOs) and Service Level Agreements (SLAs): Experience with defining, tracking, and managing ... or inappropriate activities. + Optimize business processes, workflows, and service operations by building efficient on-call processes and streamlining alerting… more
- Amazon (Herndon, VA)
- …(EPMS) - Assist in troubleshooting of facility and rack- level events within internal Service Level Agreements (SLA) - Perform rack installs and rack ... Department of Defense (DoD) SkillBridge Program. Active duty transitioning service members from any branch of service ...transitioning service members from any branch of service may apply if they meet the eligibility requirements.… more
- CACI International (Sterling, VA)
- …with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. + Implement ... optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction. **Responsibilities:** + Assists the… more
- HCA Healthcare (Richmond, VA)
- …to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements + Inform Regional Patient Access Director ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...functions, develop/implement policies and procedures that guide or support service , assess and improve department performance, and ensure orientation… more
- Meta (Richmond, VA)
- …stakeholder relationship management, issue resolution, program Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and complex contract ... 1. Direct the overall contract management function at the program level , including custom contracting strategies, first-of-kind product and deal solutions, contracts… more
- Meta (Henrico, VA)
- …to drive maximum server up-time and utilization rates, understanding hardware failure rates and service level agreements 11. Support and train team members ... such as Systems Administrator, DevOps Engineer, or Site Reliability Engineer 19. Intermediate- level understanding in Linux (or equivalent OS) in a complex IT… more
- UIC Government Services and the Bowhead Family of Companies (Arlington, VA)
- …purview before being granted access to those systems and according to the agreed upon Service Level Agreements (SLA). * In coordination with the respective ... categorization process and memorandum for Confidentiality, Integrity, and Availability impact level determinations * Ensure that CS requirements are integrated into… more
- M. C. Dean (Chantilly, VA)
- …development, and system enhancements + Manage physical security system support to meet service level agreements + Analyze physical security system ... role in supporting the design, installation, integration, and maintenance of Enterprise- level physical security systems for both ongoing and upcoming projects. As… more
- Evolent (Richmond, VA)
- …**What You Will Be Doing:** + Through daily monitoring, meets health plan baseline Service Level Agreements and Turnaround Timeframes related to inventory ... health care system and ensure people get the same level of care and compassion we would want for...production-based team which may include up to 25 Client Service Coordinators. Tasks typically include hiring, coaching, monitoring progress… more