- TEKsystems (Reston, VA)
- …The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must ... of Information Technology (IT) Services. - Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. - Document… more
- Patriot Group International, Inc (Springfield, VA)
- …for the site's contract compliance with all elements of customer statements of work, service level agreements , and quality assurance. + Assisting the CAM ... A minimum of 2 years' experience developing national, state, or federal level policies and procedures. + Knowledge and experience in organizational effectiveness,… more
- Quality Technology Services, LLC (Ashburn, VA)
- …about QTS services, systems, methods of delivery, implementation and support processes, and Service Level Agreements as well as apply industry-leading ... details for active and future projects on a monthly level , comparing at regular intervals to forecasted annual projections....and Legal Insurance + Q-Rest Sabbatical Program + Q-Anniversary Service Award Program + Parental Leave for primary and… more
- General Dynamics Information Technology (Fairfax, VA)
- …to Federal compliance security practices while maintaining high performance & availability service level agreements . + Supports software developers, data ... **Req ID:** RQ202916 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:**… more
- General Dynamics Information Technology (Arlington, VA)
- …in the management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... **Req ID:** RQ202811 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help… more
- Amentum (Warrenton, VA)
- …performance, and integration with future third-party tools or enhancements. + Monitor and track Service Level Agreements (SLAs) and Service Level ... **Required Certifications:** + Ability to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification **Preferred:** + Bachelor's degree in… more
- Ryder System (Richmond, VA)
- …for Severity 1 issues, per duty roster with a root-cause/corrective action mindset; manage Service Level Agreements (SLAs) for Severity 2 and 3 support ... actively and efficiently support all phases of the Agile software development and service delivery lifecycle - including but not limited to gathering and analyzing… more
- BJs Wholesale Club (Alexandria, VA)
- …proper dress code standards. + Required to meet OMNI productivity expectations regarding service level agreements (SLA"s), performance metrics and goals. + ... their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save...meet all productivity requirements. + Works with a high level of urgency to ensure deadlines are met up… more
- Ricoh Americas Corporation (Arlington, VA)
- … Service Excellence Programs + Operate required equipment/software efficiently to meet service level agreements + Achieve cost-efficiency by effectively ... small groups + Moderate problem-solving skills + Basic customer service skills + Basic technical aptitude + Basic written..._Note: The above statements describe the general nature and level of work performed. They are not intended to… more
- NCR VOYIX (Richmond, VA)
- …in managing vendor relationships, including contract negotiation, performance monitoring, and ensuring service level agreements (SLAs) are met. + Experience ... requests with customer. Vendor management: Collaborate with external vendors and service providers to ensure high-quality support and services. DoD contract… more