- Bank of America (Chicago, IL)
- …managing controls for an ITSM process + Strong understanding of knowledge management and/or technology service request management + Understanding of ... impact. Join us! **About the Team:** The Global Technology Service Management function is a new team...a group that enforces standardized governance methods across all ITSM processes. This net new role in the organization… more
- AON (Chicago, IL)
- …such as ITSM , ITOM, EA (replacement of APM) and HR Service Delivery. + Reduce reliance on external consultants: Develop in-house expertise and knowledge-sharing, ... such as ITSM , ITOM, EA (replacement of APM) and HR Service Delivery. + Reduce reliance on external consultants: Develop in-house expertise and knowledge-sharing,… more
- Capgemini (Chicago, IL)
- **Job Title** : Senior Service Management Consultant - UX/UI Design **Location** : Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; ... Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - UX/UI Design_ **Location:** _IL-Chicago_… more
- ADM (Decatur, IL)
- …mobility processing, and inventory management . + Document all work in ITSM platforms (ServiceNow) and maintain accurate service and inventory records. **Job ... **100364BR** **Job Title:** Field Service Lead Analyst - Decatur, IL **Department/Function:** Information...keyboards), and manage warranty repairs. + Support spare device management , lifecycle refresh, and replacement of damaged devices. +… more
- The Hertz Corporation (Chicago, IL)
- …Readiness review sessions for new databases going live + Ensure adherence to ITSM 's Change, Incident and Problem Management processes + Provide on-call manager ... in the Life: Hertz is seeking an outcome oriented, self-directed Oracle Fusion Tech/ Service Delivery who will be accountable for the overall delivery, solution and… more
- Capgemini (Chicago, IL)
- …near NY areas **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports ... + Lead the solution design and architecture of complex ServiceNow implementations across ITOM, ITSM , HAM, SAM, CSM, and other modules. + Respond to RFPs, ROMs, and… more
- HUB International (Chicago, IL)
- …Managers, ITSM /Tooling and DevOps Teams, Agile Scrum and Program Management Teams, Internal Business Partners, Security and Compliance Teams, and the broader ... insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and… more
- NTT DATA North America (Lemont, IL)
- …System Center Configuration Supervisor (SCCM) from an administrative perspective Customer Service Management and/or HDI skills. \#LI-NorthAmerica **About NTT ... Call Distribution (ACD) or equivalent + Project and Program Management + Project / Service Delivery ...Proven reporting experience and capabilities in ServiceNow or similar ITSM ticketing system + ITIL v3 or higher +… more
- Nexagen Networks Inc (Rock Island Arsenal, IL)
- …Efficiently log, track, and resolve technical inquiries using HEAT ticketing (Ivanti IT Service Management ) to maintain high service levels. . Multi-Channel ... infrastructure, and troubleshooting methodologies. . Familiarity with HEAT (Ivanti IT Service Management ) or similar ticketing systems for incident tracking… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, ... correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more