- Nexagen Networks Inc (Rock Island Arsenal, IL)
- Field Service Representative (FSR) - Associate Security Clearance Requirement: Current and Active DoD Secret Salary Range: $70K - $80K (The salary range provided is ... s experience, education, skills, and current market conditions.) As a Field Service Representative (FSR) - Associate, you ll join a high-performing team dedicated… more
- Verint Systems, Inc. (Springfield, IL)
- …within Verint's Cloud Operations team, you will be a key driver of service reliability and continuous improvement. This role is central to identifying, analyzing, ... uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless… more
- TEKsystems (Chicago, IL)
- …a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Service -Now, leveraging its capabilities for ticketing, task management , knowledge, ... the client and our organization, ensuring consistent, high-quality outcomes. Desktop Services Management : Manage a cohesive team of Field Service Technicians,… more
- Leidos (O'Fallon, IL)
- …is $65,000 - $75,000 **PRIMARY RESPONSIBILITIES:** * Create and update tickets utilizing ITSM . * Monitor network events and element management failures in ... Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management -Operations II (GSMO-II) have an opening in our TRANSPORT / IP… more
- NTT America, Inc. (Chicago, IL)
- …with a demonstrated understanding of customer service and contact center management tools and processes (eg ACD, Digital, ITSM tools, CRM applications, ... The Contact Center Manager is responsible for: + Monitor dashboards, workloads, service levels and assignments across customer contact channels. + Assist staff with… more
- Alight (IL)
- **Case Management Director of Engineering** **Are you an experienced team leader with a drive to succeed?** **Do you enjoy leading and motivating others?** **Our ... by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing… more
- Insight Global (Chicago, IL)
- …automation efforts. The individual will be performing complex Jira and Jira Service Management workflow development and administration activities with an ... requirements gathering from stakeholders * Configure and maintain Jira Service Management functionality * Develop and maintain...etc. * Experience using/extending Jira REST APIs * Jira ITSM Asset management * Excellent verbal and… more
- Bank of America (Chicago, IL)
- …technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service ... environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform… more
- Rush University Medical Center (Chicago, IL)
- …IT Support Services will provide a vision and strategy for the adoption of service management and operational best practices leveraging ITIL as a framework. The ... Director, Digital IT Support Services is responsible for supporting the RUSH Service Desk, Field Services, User Provisioning, and NOC services. This role provides… more
- Deloitte (Chicago, IL)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... role ends on 10/31/2025 Work you'll do + Client Management : Manage day to day interactions with executive clients...Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs… more