- Teleperformance USA (TX)
- …are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management ), CRM (Customer Relationship Management ... to understand client needs and propose tailored solutions using the ServiceNow ITSM , CSM, and ITOM platforms.** + **Conduct compelling product demonstrations, proof… more
- Insight Global (Irving, TX)
- …between IT and business units. The ideal candidate has a strong background in IT service management ( ITSM ), team leadership, and customer-focused service ... hitting KPIs. Other responsibilities include: * Lead and manage core IT Service Management ( ITSM ) processes including Incident, Request, Change, and Problem … more
- Sysco (Houston, TX)
- …IT technologies, cloud architecture and supporting tools **Licenses/Certifications Required:** + IT Service Management ( ITSM v3) or ITIL Certification ... description:** Serve as the first contact point within the Service Desk offering level one support to Sysco associates...Desk or similar environment + Experience with TalkDesk, ServiceNow ITSM usage and workflows + Exceptional customer support and… more
- RES (Austin, TX)
- …the value of supported systems. + Manage application lifecycles through an IT Service Management ( ITSM ) framework, ensuring structured deployment, change ... solutions to field and office operations. + Working knowledge of IT Service Management ( ITSM ) tools and practices, including tracking KPIs, identifying… more
- BlackBox (Plano, TX)
- …technical leadership, ensure best practices, and optimize ServiceNow capabilities to support IT Service Management ( ITSM ), IT Operations Management ... API) and integrations. + Implement ServiceNow modules such as ITSM , TPSM, ITBM, CSM, HRSD, and S2P. + Manage...and best practices. + Define governance models for instance management , security, and compliance. + Conduct code reviews and… more
- CompuCom (Austin, TX)
- …in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management ... scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow Architect reports to… more
- Texas State University (San Marcos, TX)
- …delegating tasks, and providing constructive, actionable feedback. + Proficient in using IT service management ( ITSM ) platforms, including Cherwell/ TDX ... with database administration and the development, configuration, and maintenance of IT service management systems such as Cherwell or TDX . + Knowledgeable in… more
- CVS Health (Austin, TX)
- …it all with heart, each and every day. **Position Summary** **Role Description:** The IT Service Management ( ITSM ) group is seeking a highly skilled and ... you will be a vital part of our core ITSM functions, including Major Incident Management to...Qualifications** + Minimum 5+ years of experience in IT Service Management , with a focus on Problem… more
- American Airlines (Dallas, TX)
- …frameworks, regulatory compliance, and risk management + Knowledge of IT service management ( ITSM ) and application support + Hands-on experience ... at the Credit Union is responsible for leading the organization's IT service management , application support, and enterprise information security functions. This… more
- Huntington National Bank (Addison, TX)
- …platform + Configuration and modification of the ServiceNow platform in the following areas IT Service Management ( ITSM ), Customer Service Management ... of solutions + Track and provide status updates to business stakeholders and management + Review and manage support incidents, service requests, and overall… more