- ServiceNow, Inc. (Addison, TX)
- …achieve within the first 60 days) + Certified Implementation Specialist - Field Service Management + Certified Implementation Specialist - Customer Service ... of multiple complex solution components. + Experience and knowledge of Field Service including: work order management , assignment considerations, territory … more
- Deloitte (Houston, TX)
- …+ A minimum of 2 ServiceNow upgrade deployments + Experience in the following: + IT Service Management + Incident Management + Problem Management + ... and service owners (HR, IT, Customer, Field Service , Project Portfolio Management ) and their teams...years of experience overseeing multiple project teams + ServiceNow ITSM certification + A minimum of 2 full life… more
- Capgemini (Houston, TX)
- **Job Title:** Technology Manager - Platform Solution Architect - Customer Service Management (CSM) (Pre-Sales) **Location:** Scottsdale, Houston, Irving, ... /CSM module configuration, administration, or business analysis. * Familiarity with other service management platforms (eg, BMC Remedy, Kinetic Data). *… more
- NTT DATA North America (Austin, TX)
- …Engineer will also participate in automation initiatives, incident and change management , and mentor junior team members. Key Responsibilities: Cloud Operations & ... GCP . Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments. Implement and maintain… more
- Rubrik (Austin, TX)
- …Product Management team to identify, prioritize, and define new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness ... integration with customers' existing environments (hypervisors, storage, networking, identity, ticketing/ ITSM , SIEM, etc.). Service Industrialization & Partner… more
- NTT DATA North America (Austin, TX)
- …will also participate in automation initiatives, incident and change management , and mentor junior team members. **Key Responsibilities:** **Cloud Operations ... GCP . + Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments. + Implement and maintain… more
- Health Care Service Corporation (Richardson, TX)
- …& Storage platforms. * Experience in of ITIL v3 framework * Experience in ITSM systems. * Customer service oriented. * Adaptability and ability to introduce ... area of responsibility. Driving the use of analytics to improve service , availability, and customer interactions; driving incident resolution and issues escalated… more
- L3Harris (Greenville, TX)
- …high degree of customer service for all support queries and adhere to all service management principles. + Collaborate with other IT team members to ensure a ... all helpdesk interactions and track user requests within the ITSM ticket system. + Monitor and track specific program...monitoring systems and interpreting data. + Knowledge of incident management and service request management … more
- NTT DATA North America (TX)
- …recommend adoption strategies across ITSM , ITOM, ITAM. * ITAM - Software Asset Management / Hardware Asset Management * ITOM - Discovery, Event Management ... customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management , Hardware Asset Management ,… more
- Cardinal Health (Austin, TX)
- …configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management ** ... Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as… more