- Robert Half Technology (Houston, TX)
- …* Strong communication skills with the ability to present effectively to senior management and influence decision-making. * Experience with ITSM processes and ... Description We are looking for a skilled Service Delivery Manager to oversee and optimize client...in Houston, Texas. In this role, you will manage service requests, track performance metrics, and ensure the timely… more
- TEKsystems (Dallas, TX)
- …Experience supporting or delivering solutions across multiple ServiceNow modules (eg, HRSD, ITSM , CSM, Knowledge Management ). * Ability to interact with Subject ... are coming from HR. Working with HR stakeholders on HR Content Management for Payroll, Open Enrollment, Leaves of Absence, Onboarding/Offboarding events, etc. Job… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, ... correct IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- L3Harris (Greenville, TX)
- …high degree of customer service for all support queries and adhere to all service management principles. + Collaborate with other IT team members to ensure a ... all helpdesk interactions and track user requests within the ITSM ticket system. + Monitor and track specific program...monitoring systems and interpreting data. + Knowledge of incident management and service request management … more
- NTT DATA North America (Irving, TX)
- …ServiceNow Architect **Location:** Tampa, Irving, Dublin **Job Type:** [Full-Time] **Department:** Service Management **Job Summary:** We are seeking a highly ... forward-thinking organization, apply now. We are currently seeking a Service Now Architect to join our team in Irving,...you will work closely with stakeholders, technical teams, and management to define and execute the long-term strategy for… more
- Verint Systems, Inc. (Austin, TX)
- …within Verint's Cloud Operations team, you will be a key driver of service reliability and continuous improvement. This role is central to identifying, analyzing, ... uptime, customer satisfaction, and operational efficiency. This role blends traditional ITSM practices with modern SRE and DevOps principles. You'll lead blameless… more
- ServiceNow, Inc. (Austin, TX)
- …working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on ... **Architecture & Design** + Design end-to-end ServiceNow solutions across modules such as ITSM , ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows + Define and… more
- Cisco (TX)
- …Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics + Maintain a ServiceNow roadmap that ... customers **Qualifications:** + 12+ years of overall IT and ITSM experience + 8+ years' experience developing on the...to develop web services and host on a micro service framework + Understand and abide by RESTful API… more
- Qualtrics (Dallas, TX)
- …support, iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and ... more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,… more
- ServiceNow, Inc. (Addison, TX)
- …the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow modules ( ITSM , ITOM, ITAM, SPM, App Engine, IRM . This person must bring ... Orchestration** + Provide end-to-end architectural guidance across all ServiceNow modules ( ITSM , ITOM, ITAM, SPM, App Engine etc.). + Design for resilience,… more