- ServiceNow, Inc. (Austin, TX)
- …software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. + ... mindset **Nice to have:** + ServiceNow platform knowledge or experience + Project Management capabilities and principles + Service delivery account management… more
- AECOM (Houston, TX)
- …education. + Experience working in an IT Asset Management and Configuration Management (CMDB) role + Experience with ServiceNow ( ITSM and SAM Pro) ... IT Software Asset Manager will support AECOM's Global IT Asset and Configuration Management practice. This position will be the technical subject matter expert, and… more
- ERCOT (Taylor, TX)
- …of meeting agenda and note documentation and distribution. + Supports ITIL, alignment of Service Desk, Change Management , Incident Management , and Problem ... smoothly. Maintains and enforces the processes and procedures that govern management of the IT Operations and/or Delivery Services Corporate Standards, Policy… more
- Leidos (Houston, TX)
- …SMTP gateways, Active Directory, Azure, networking to include express routes, DNS, and IP management . The candidate will play a key role in keeping the NASA M365 and ... Exchange environments operational, reliable, and secure. **Primary Responsibilities Management :** + Lead a team of employees. Responsible for creating staffing plans… more
- CACI International (San Antonio, TX)
- …services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS ... (LNO) to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to… more
- PNC (Farmers Branch, TX)
- …storage with Windows, Linux, and database environments * Strong incident and change management background (ITIL preferred) * Experience with ITSM tools like ... in enterprise backup and storage administration * 3+ years of experience in a management or team lead role within IT Operations * Deep technical expertise in: o… more
- Bank of America (Plano, TX)
- …technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service ... environments. This role will provide hands on technical expertise to resolve service availability issues which includes coordinating cross team efforts to perform… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …to detail. * Proficiency with helpdesk ticketing systems and customer relationship management (CRM) software - ServiceNow ITSM preferred. * Experience with ... Call/Contact handling + Help Desk/IT Services + Local Problem Management + Process coordination + Customer Service ...Problem Management + Process coordination + Customer Service & Support **What you can expect from us:**… more
- Deloitte (Houston, TX)
- …managed service engagements end to end. Accountable for all client service delivery related activities including stakeholder management , team management , ... role ends on 10/31/2025 Work you'll do + Client Management : Manage day to day interactions with executive clients...Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs… more
- Lincoln Financial (Austin, TX)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more