- Academy Sports + Outdoors (Katy, TX)
- …days a week, and escalate calls as necessary + Provide prompt, friendly customer service , and interact with peers and management with a positive and professional ... MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred + ITIL/ ITSM training and certification preferred Work Experiences + 3+ years… more
- Kyndryl (Austin, TX)
- …new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management , collaboration, contact center, and employee experience functions ... oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management , People:** + Lead by example; Fostering a culture of continuous… more
- AECOM (Dallas, TX)
- …with conversational AI or digital assistants + Strong understanding of enterprise ITSM , HRIS, identity management , and related systems + Deep knowledge ... Familiarity with data governance frameworks, data quality tools, and metadata management systems. + Understanding of AI/ML data requirements, including data… more
- BAE Systems (Fort Worth, TX)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- BAE Systems (Dallas, TX)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management , and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity… more
- ServiceNow, Inc. (Addison, TX)
- …of being a reliable, solutions-oriented team player. . Hands-on knowledge of ITSM solutions-preferably with the ServiceNow Platform and product suite. . Strategic ... web conferencing platforms. . A relevant degree in consulting, change management , project management , instructional design, or equivalent practical experience.… more
- Insight Global (Plano, TX)
- …ServiceNow or similar ITSM tool experience capable to handle change management process Excellent customer service and sense of urgency Good communication, ... Center environment Additional Google Cloud Professional Certifications Apigee API gateway Identity management and AD sync hands on experience Hands on experience on… more
- Academy Sports + Outdoors (Katy, TX)
- …NOC/support, or network operations. + Hands-on experience with incident triage, ticketing/ ITSM , and change control. + Exposure to campus LAN, WLAN, WAN/SD-WAN, ... audiences. + Structured troubleshooting and root cause analysis. + Time management across incidents, changes, and small projects. + Vendor/ISP coordination and… more
- AECOM (Houston, TX)
- …Proven success integrating AI agents with business-critical systems (eg, ERP, CRM, ITSM ) and workflows across a variety of business functions. + Demonstrated impact ... with agentic frameworks (eg, LangChain/LangGraph, Microsoft Autogen, Azure AI Agent Service , CrewAI, N8N, Automation Anywhere, UiPath) and ability to evaluate and… more
- Deloitte (San Antonio, TX)
- …Work collaboratively with empowered, cross-functional teams including product management , experience, and delivery. Integrate diverse perspectives to make ... development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and… more