- City of New York (New York, NY)
- …end-users with team members and management. - Keep end-user abreast of current incident and service request status. - Update all service requests tickets in ... Security. Your Impact: Under the supervision of the IT Service Management (ITSM) Manager, the Service Management...of information throughout the entire life cycle of the request . - Determine the correct assignment groups to transfer… more
- Excelsior Orthopaedics Group (Amherst, NY)
- …support team performance to maintain high-quality technical assistance, effective service request handling, appropriate escalation, and continuous improvement ... Job Summary The IT Service Desk Manager oversees the daily operations of...daily operations of IT support team, ensuring exceptional customer service and the timely, efficient resolution of IT issues… more
- MTA (New York, NY)
- …AirWatch management portal to manage mobile passwords and accounts) necessary to complete a service request , resolve an incident, complete a project task, etc. + ... as identified by the MTA. This includes systems entry of all incident , service request , and project data in accordance with IT requirements. + Prepare any… more
- CBRE (New York, NY)
- …+ Provides quality service and takes ownership in resolving incidents / service request , tracking end user systems and device inventory resulting in timely ... and efficient resolution to incidents / service request evidenced by meeting clients' needs, meeting or exceeding CBRE's SLA's and accurate data for asset… more
- Cushman & Wakefield (Melville, NY)
- …personal attention to our residents. The Maintenance Supervisor responds to our resident's service request and is instrumental in helping Cushman and Wakefield ... to ensure a quality product to our residents. + Completes resident service request in a timely manner. + Has knowledge of various maintenance functions… more
- Global Foundries (Malta, NY)
- …up with customer if needed + End-to-end ownership and tracking of Incidents and Service Requests + Request fulfillment and change release duties + Monitoring of ... About GlobalFoundries: GlobalFoundries is a leading full- service semiconductor foundry providing a unique combination of design, development, and fabrication… more
- MTA (New York, NY)
- …+ Gather forms and track status. + Enter transactions in PeopleSoft and the service request management tool. + Retrieve, index, and review scanned documents and ... metrics and ability to meet identified targets. + Working knowledge of service request management tools. + Working knowledge and use of office productivity tools… more
- The Arc Erie County NY (Buffalo, NY)
- …to develop/implement/maintain an individualized treatment plan consistent with Youth's needs and service request . Engage in teaching, training and building upon ... and assist as needed in the development of the service plan of care outlined by Care Coordination/Care Manager...services as outlined in a referral, consistent with referral request and individualized care plan. Address the needs of… more
- MTA (Brooklyn, NY)
- …+ Gather forms and track status. + Enter transactions in PeopleSoft and the service request management tool + Retrieve, index, and review scanned documents and ... and the ability to meet identified targets. + Working knowledge of service request management tools. + Working knowledge and use of office productivity tools… more
- MTA (New York, NY)
- …forms and track status of assignments + Enter transactions in PeopleSoft and service request management tool + Retrieve, index and review scanned documents ... metrics and ability to meet identified targets + Working knowledge of service request management tools + Working knowledge and use of office productivity tools… more