- Coinbase (Richmond, VA)
- …SAR narrative drafting and filing * Experience in project management, data analytics, and/or third-party vendor management * Proficiency with business intelligence ... tools such as Looker/Tableau/PowerBI, JIRA, Hummingbird, and Salesforce Service Cloud. * Experience collaborating with internal external outsource business partners… more
- Coinbase (Richmond, VA)
- …validating their practice cases * Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance ... finance or legal * Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P71705 *Pay Transparency Notice:* Depending on your work location,… more
- Bon Secours Mercy Health (VA)
- …and incoming calls with high quality patient care. + Provide excellent customer service , under all conditions. + Effectively utilize data to triage patient ... triage data on spreadsheets. Provide reports on Excel data to supervisor upon request and at regular intervals. + Complete chart review and documentation… more
- Coinbase (Richmond, VA)
- …evolution from fragmented user/org models to a unified Account abstraction-defining APIs, data models, and best practices adopted by every Coinbase product. * Own ... maintained production services, and know how to compose a service oriented architecture. * You write high quality, well...accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to… more
- Coinbase (Richmond, VA)
- …for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that ... to complex problems in collaboration with product, design, security, data or other engineering teams * Demonstrate a keen...accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to… more
- Coinbase (Richmond, VA)
- …solutions that reduce friction through product improvements, automation, and self- service content. * Continuously improve customer satisfaction (measured by CSAT) ... skills with a balance of strategic leadership and hands-on delivery. * Data -driven operator with experience defining KPIs, partnering with Analytics, and using… more
- Coinbase (Richmond, VA)
- …tight timelines. * Proficiency with support/CRM tooling (eg, Zendesk, Salesforce Service Cloud). * Demonstrated experience protecting user privacy and handling ... Understanding of tokenomics, token vesting schedules, or smart contract-based distributions. * Data analysis skills (SQL is a plus). * In-depth knowledge of… more
- Coinbase (Richmond, VA)
- …* Lead multiple engineering focused efforts in parallel, while maintaining high service quality standards * Create and enforce processes to improve engineering ... building, scaling, and maintaining production services, with knowledge of service -oriented architecture. * Experience working with backend systems utilizing Golang,… more
- Coinbase (Richmond, VA)
- …agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate at peak ... third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing (ie. job duties)*...accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to… more
- Steampunk (Mclean, VA)
- …producers, workflows, and request fulfillment processes. + Evaluate and optimize Service Catalog items and workflows. + Support data management activities ... solutions within the ServiceNow platform to support enterprise workflows, IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service … more
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