- Applied Information Sciences (Reston, VA)
- …humility, and actively seek feedback to continuously improve. Collaborate and Support Team Success: You work effectively with others, understand their strengths, ... scope, and within budget. Overseeing the IT Help Desk and coordinating IT support activities, ensuring timely and efficient resolution of technical issues for over… more
- Noblis (Chantilly, VA)
- …on SharePoint features and promote adoption of collaboration tools + Support migration of legacy systems/content into SharePoint environments + Implement ... OR High School with 10+ years of experience. + 2 + years of experience administering SharePoint in...lifecycle management principles and regulatory compliance (eg, NARA, DoD 5015. 2 ) + Experience providing hands-on IT support … more
- General Dynamics Information Technology (Arlington, VA)
- …customers seeking help. Install, modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing ... centered Service Desk Specialist to provide timely and professional Tier II support to users. To be...level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint , Java and Acrobat Adobe + Experience with: +… more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Ensure accurate documentation of incidents, solutions, and procedures. + Provide hands-on support for Microsoft 365 (Exchange Online, SharePoint , Teams, Intune)… more
- TRIAEM, LLC (Springfield, VA)
- PEO IT Support Required Skills/ Education/Experience + 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its ... processes and communication across all levels of the organizational hierarchy. + 2 years of experience working with configuration, curation, access management, and… more
- CACI International (Reston, VA)
- …guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 tickets by entering them ... part of a small team that provides Tiers 1, 2 , and 3 level support . You will...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related ... handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations...with MS Office applications such as Excel, Word, Outlook, SharePoint , Project and Visio + Exceptional attention to detail;… more
- ManTech (Herndon, VA)
- …will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely with staff ... and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support , updating the customer… more
- ManTech (Herndon, VA)
- …will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and customers to ... and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support , updating the customer… more
- General Dynamics Information Technology (Chantilly, VA)
- …and user acceptance testing. + Support for escalated help tickets ( tier 2 ), including triage, coordination, and resolutions. + Backup Scrum Master. ... is smarter. Our work depends on a highly motivated System Engineer to support an Agile software development team in building, maintaining, and supporting enterprise,… more
