- Trace Systems Inc (Portsmouth, VA)
- …issues that cannot be resolved at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + Create and manage tickets, ensuring proper ... for complex hardware/software problems beyond the scope of Tier 2 . + Process System Authorization Access...365 applications and services, including Outlook, Teams, OneDrive, and SharePoint . + Utilizing remote support tools such… more
- Leidos (Reston, VA)
- …requirements of managing the technical performance of a 24-7 team of approximately 8-9 tier 2 Computer Support Analysts. Primary Responsibilities 1) Performs ... installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some … more
- BAE Systems (Sterling, VA)
- …resources + Work effectively in a group environment + Maintain complex modern cloud architectures + Support Tier 3 and Tier 4 personnel as needed + Create ... customer community. Responsibilities: + Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for...Management (ELM), Riskonnect, Tableau, and digital modeling applications + Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Ensure accurate documentation of incidents, solutions, and procedures. + Provide hands-on support for Microsoft 365 (Exchange Online, SharePoint , Teams, Intune)… more
- TRIAEM, LLC (Springfield, VA)
- PEO IT Support Required Skills/ Education/Experience + 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its ... processes and communication across all levels of the organizational hierarchy. + 2 years of experience working with configuration, curation, access management, and… more
- CACI International (Reston, VA)
- …guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 tickets by entering them ... part of a small team that provides Tiers 1, 2 , and 3 level support . You will...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve issues related ... handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations...with MS Office applications such as Excel, Word, Outlook, SharePoint , Project and Visio + Exceptional attention to detail;… more
- Amentum (Warrenton, VA)
- …updates, ensuring deployments align with pre-defined functional and security criteria. * Deliver Tier 2 support to troubleshoot and resolve issues related ... handoff and sustainment by the operations team. * Provide Tier 3 support to assist the operations...with MS Office applications such as Excel, Word, Outlook, SharePoint , Project and Visio * Exceptional attention to detail;… more
- ManTech (Herndon, VA)
- …will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely with staff ... and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support , updating the customer… more
- ManTech (Herndon, VA)
- …will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and customers to ... and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support , updating the customer… more